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For Companies At a Glance
- Tasks: Support our Client Engagement Team in managing high-profile customer accounts and ensuring top-notch service.
- Company: Join Grundon, a leader in waste management, committed to sustainability and customer satisfaction.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be part of a team that makes a real impact on environmental goals while developing your skills.
- Qualifications: Two years in account management or customer service is essential; confident communication is a must.
- Other info: Three vacancies available, including a maternity cover role for up to 14 months.
The predicted salary is between 28800 - 42000 £ per year.
Salary: Competitive Contract: Full-time, permanent Working hours: 9am-5pm, Mon-Fri – 35 hours per week If you\’ve done two years in an account management or customer service environment, you know what it takes to keep customers happy. Confident communication, proactive, calm under pressure – recognise yourself? Providing day-to-day support to our Client Engagement & Sustainability Team, which manages Grundon\’s high-profile and sub-contract customers (airports, NHS trusts, FM, property management, universities… the list goes on) is what this job is all about – and we have three vacancies, including a maternity cover role (fixed term contract for a period of up to 14 months) . Ready to shine in a business that loves to develop talent? What you\’ll be doing as Key Account Support Working hand in hand with customers, we manage their waste reduction, re-use and recycling strategies as they strive to meet their environmental goals and increase recycling rates. As Key Account Support, you will be in regular contact with our Client Engagement & Strategy Managers, clients and transport teams to ensure a high standard of customer service. Manager service requests, collection queries, complaints, admin support, account/invoice queries, helping to deliver engagement campaigns to customers – there\’s plenty to turn your capable hand to.
Key Account Support employer: Grundon Careers
Contact Detail:
Grundon Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Support
✨Tip Number 1
Familiarize yourself with the waste management industry and sustainability practices. Understanding the specific challenges and goals of clients in sectors like airports and NHS trusts will help you stand out during conversations.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you handled difficult situations calmly and effectively.
✨Tip Number 3
Research Grundon and their approach to client engagement and sustainability. Being knowledgeable about our company values and recent initiatives will demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Key Account Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or customer service. Emphasize your communication skills and any experience you have with managing client relationships.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully supported clients in the past and how you can contribute to their sustainability goals.
Showcase Problem-Solving Skills: Since the role involves managing service requests and complaints, include examples in your application that demonstrate your ability to stay calm under pressure and resolve issues effectively.
Highlight Team Collaboration: Mention any experience you have working in teams, especially in roles that required collaboration with various departments. This will show your ability to work hand in hand with the Client Engagement & Strategy Managers and other teams.
How to prepare for a job interview at Grundon Careers
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in account management or customer service. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will demonstrate your ability to keep customers happy.
✨Demonstrate Proactive Communication Skills
Since the role requires confident communication, prepare to discuss how you proactively engage with clients. Think of instances where you took the initiative to reach out to customers or collaborated with team members to enhance service delivery.
✨Stay Calm Under Pressure
Be ready to talk about situations where you had to manage stress or difficult customer interactions. Employers value candidates who can maintain composure and find solutions even in challenging circumstances.
✨Understand Environmental Goals
Familiarize yourself with waste reduction, recycling strategies, and sustainability practices. Showing that you understand these concepts will not only impress the interviewers but also align you with the company's mission.
