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- Tasks: Join our IT team to support and enhance our infrastructure while tackling exciting tech challenges.
- Company: Christian Action Housing Association provides affordable housing and services across North London with a friendly team.
- Benefits: Enjoy 25 days holiday, health care cashback, and a supportive work environment with a generous pension scheme.
- Why this job: Be part of a mission-driven team that values care, commitment, connection, and championing community needs.
- Qualifications: Proficiency in IT technologies, excellent communication, problem-solving skills, and a full driving license required.
- Other info: We are a Disability Confident Employer, promoting inclusivity and diversity in our hiring process.
The predicted salary is between 38500 - 58000 £ per year.
Location: Onsite - EN3 6GS (travel across sites likely)
Salary: £48,355
Hours: 37.5 (occasional evening and weekend working may be required)
Christian Action Housing Association is proud to be a local landlord providing homes and services across four North London boroughs, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people. We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need. We have a team of 80 dedicated and knowledgeable professionals who help to deliver excellent and innovative housing and support services that reflect our four values - Care, Commit, Connect and Champion.
We are seeking a driven and self-motivated 3rd Line IT Infrastructure Engineer to join our busy IT Team based in Enfield. You must be proficient with technologies and hardware and excel in high-pressure environments. The ideal candidate will have excellent communication skills, extensive knowledge of data laws and excellent problem-solving, analytical and time-management skills. Your approach should be customer focused, working to establish the underlying needs of internal and external customers.
As some travel across sites will be required it is essential that the right candidate has a full driving license and access to a car during working hours.
Role priorities include:
- Supporting the effective delivery of the IT Service across the organisation to our key stakeholders.
- Leading on promoting an effective IT service that ensures that our systems and IT infrastructure is protected from external threats.
- Providing exceptional general IT support as well as Microsoft / VMware Server installation, Windows deployment, configuration and upgrading of server/client software and related products.
- Supporting in the designing, building, deploying, and maintenance of the IT network.
- Maintaining servers and networking devices, proactively detecting, and fixing any potential or real issues.
- Bringing a flexible and dynamic approach to support the Head of IT, to ensure that our IT infrastructure is secure and up to date.
- Being accountable and sharing ownership of the team’s targets and service standards as agreed with Head of IT.
What We’re Offering:
- 25 days holiday plus bank holidays
- Health care cashback scheme
- Employee assistance programme including free counselling and legal advice
- A supportive and friendly working environment
- Generous pension scheme
Christian Action Housing is a ‘Disability Confident Employer’, and we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.
3rd Line/IT Infrastructure Engineer employer: Christian Action Housing Association - Enfield
Contact Detail:
Christian Action Housing Association - Enfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line/IT Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft and VMware. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past challenges you've faced in IT support. Be ready to explain how you approached these issues and the outcomes, as this will showcase your analytical abilities.
✨Tip Number 3
Since the role requires a customer-focused approach, think about how you can illustrate your communication skills. Prepare to share instances where you successfully addressed customer needs or improved service delivery.
✨Tip Number 4
As travel across sites is required, ensure you have your driving licence and access to a car. Mentioning this in your conversation can show your readiness and commitment to fulfilling the job's requirements.
We think you need these skills to ace 3rd Line/IT Infrastructure Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the 3rd Line IT Infrastructure Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV is up-to-date and specifically tailored to the role. Emphasise your technical skills, problem-solving abilities, and any relevant experience in IT infrastructure. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight your customer-focused approach and how you can contribute to the team’s goals. Mention your understanding of data laws and your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at Christian Action Housing Association - Enfield
✨Know Your Tech
Make sure you brush up on your knowledge of the technologies and hardware relevant to the role. Be prepared to discuss your experience with Microsoft and VMware, as well as any specific server/client software you've worked with.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Highlight your analytical skills and how you've used them to resolve problems efficiently, especially in high-pressure situations.
✨Showcase Communication Skills
Since this role involves working closely with internal and external customers, be ready to demonstrate your communication skills. Think of instances where you've effectively communicated technical information to non-technical stakeholders.
✨Understand the Company Values
Familiarise yourself with Christian Action Housing's values: Care, Commit, Connect, and Champion. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of providing quality housing and support services.
