Inside Sales Specialist (B2C)

BARBRI is seeking an Inside Sales Specialist to drive enrollment and client engagement through proactive outreach and high-volume outbound calling. This role requires a results-driven professional with strong communication skills who can connect with prospective students and clients, guiding them through the enrollment process and offering tailored solutions. The Inside Sales Specialist will provide expert advice on Professional Development Courses, Continuing Education, job-skills training for the paralegal profession, and the legal industry. The ideal candidate thrives in a fast-paced environment, values strong team culture, and excels at building relationships that support both individual learners and institutional clients.

Primary Responsibilities

• High outbound call volume to engage prospective students and clients, address inquiries, and drive enrollment.
• Conduct targeted follow-up via phone, email, and CRM system to nurture leads and strengthen relationships.
• Actively respond to inbound calls and inquiries, offering clear and supportive guidance.
• Assist prospective students and clients in navigating program offerings, enrollment requirements, and course selection.
• Maintain an organized pipeline of prospects to ensure timely follow-up and conversion.
• Contribute to a positive team culture by supporting colleagues, sharing insights, and fostering a collaborative work environment.
• Adhere to enrollment policies, ensuring compliance with Professional Development Course guidelines.

Qualifications

• Associate degree in business or related field, or equivalent education and experience.
• Minimum of 2 years of outbound call experience in inside sales, education sales, or e-learning sales.
• Strong ability to connect with a diverse student population and professional clients to communicate program benefits.
• Proven ability to meet and exceed sales goals while delivering exceptional service.
• Proficiency in CRM systems and Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint).
• Experience with Salesforce and HubSpot is a plus.
• Exceptional verbal and written communication skills.
• Ability to thrive in a high-call-volume environment while maintaining professionalism and accuracy.
• FERPA-trained with knowledge of regulations related to student records and information systems.

Key Competencies

• Persuasive Communication: Ability to engage students and clients to drive enrollment and partnership decisions.
• Goal-Oriented Mindset: Self-motivated with a strong focus on achieving and exceeding sales targets.
• Organizational Efficiency: Ability to manage multiple inquiries while maintaining a structured pipeline.
• Adaptability: Capable of adjusting strategies based on prospective student and client needs.
• Team Collaboration: Committed to fostering a supportive and engaging team environment that drives success.
• Dependability: Consistently demonstrates reliability, professionalism, and responsiveness in all interactions.

Compensation Package

• Base + variable incentive plan.

Thrive Beyond the Basics: Our Perks Package

We Believe Your Dedication Deserves More Than Just a Paycheck. That’s Why We Offer a Comprehensive Perks Package Designed To Support Your Well-being And Fuel Your Passions. Here’s a Taste Of What Awaits You:

• Competitive Benefits: Health, dental, vision, and life insurance plans to keep you and your loved ones covered. Plus, a healthy contribution to your 401(k) retirement savings.
• Work-Life Harmony: We prioritise a healthy balance. Enjoy generous paid time off, including vacation, sick leave, volunteer and other "personal" days, to recharge and explore your interests.
• Wellness Programs: Stay healthy and happy with an on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.
• Continuous Learning Opportunities: As an education company, we believe in the power of learning. Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.
• Flexible Work Arrangements: We understand the importance of work-life balance. Enjoy flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively.
• Opportunities for Growth and Advancement: We’re committed to helping you reach your full potential. Benefit from opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.
• Employee Assistance Program: Life can be unpredictable, and we’re here to support you through challenging times. Access our employee assistance program for confidential counseling, legal assistance, and other support services.
• And More!

At Barbri, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology.

Barbri is an equal opportunity employer workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us in our mission to empower individuals through education and technology. We welcome candidates from all backgrounds to apply and help us build an inclusive workforce.