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- Tasks: Provide remote technical support and resolve customer issues via calls and online.
- Company: Join Concentrix, a global leader known for its inclusive culture and employee satisfaction.
- Benefits: Enjoy remote work, competitive pay, health insurance, and personal development opportunities.
- Why this job: Be part of a diverse team making a real impact while growing your career.
- Qualifications: Fluent in Portuguese and English with customer service experience; tech-savvy and eager to learn.
- Other info: Flexible hours, mentorship programs, and a vibrant company culture await you!
The predicted salary is between 24000 - 36000 ÂŁ per year.
The Technical Support Representative-Remote (Bilingual: Portuguese and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
As a remote Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
Your Qualifications
- The ability to read, write and speak fluently both Portuguese and English
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $15.50/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in various topics
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for various company events
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Technical Support Representative-Remote (Bilingual: Portuguese and English) employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative-Remote (Bilingual: Portuguese and English)
✨Tip Number 1
Brush up on your technical knowledge related to common hardware and software issues. Being able to quickly identify and resolve problems will not only impress during the interview but also show that you're ready to hit the ground running.
✨Tip Number 2
Practice your bilingual communication skills, especially in a customer service context. Role-playing scenarios with a friend or family member can help you become more comfortable handling customer inquiries in both Portuguese and English.
✨Tip Number 3
Familiarise yourself with Concentrix's culture and values. Understanding their commitment to diversity and inclusion can help you align your responses during the interview, showcasing that you are a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to build customer relationships. Having specific stories ready can make your answers more impactful and memorable.
We think you need these skills to ace Technical Support Representative-Remote (Bilingual: Portuguese and English)
Some tips for your application 🫡
Highlight Bilingual Skills: Since the role requires fluency in both Portuguese and English, make sure to emphasise your language skills prominently in your CV and cover letter. Mention any relevant experiences where you used these languages in a professional setting.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Technical Support Representative role. Focus on your customer service experience and any technical support roles you've held, detailing your problem-solving skills and ability to handle customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to join Concentrix. Use specific examples from your past experiences to demonstrate how you can contribute to their team and enhance customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Concentrix
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Portuguese and English, make sure to practice speaking and understanding both languages. You might be asked to demonstrate your language skills during the interview, so be prepared to switch between them seamlessly.
✨Familiarise Yourself with Technical Support Scenarios
Review common technical issues related to hardware and software that customers might face. Being able to discuss these scenarios and how you would resolve them will show your problem-solving skills and readiness for the role.
✨Showcase Your Customer Service Experience
Prepare examples from your past customer service roles where you successfully resolved issues or improved customer satisfaction. Highlighting your experience will demonstrate your ability to handle customer interactions effectively.
✨Create a Distraction-Free Environment
Since this is a remote position, ensure that your interview space is quiet and free from distractions. This will help you focus and present yourself professionally, reflecting the work environment you would maintain if hired.
