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For Companies At a Glance
- Tasks: Lead the implementation and optimisation of Salesforce Field Service across various business units.
- Company: Join a leading product company making waves in the field service industry.
- Benefits: Enjoy remote work flexibility, occasional travel, and a chance to impact multiple businesses.
- Why this job: Be a key player in shaping innovative solutions that enhance operational success and user experience.
- Qualifications: Experience with Salesforce Field Service implementations and strong problem-solving skills required.
- Other info: Salesforce certifications are a plus; must be UK based and fluent in English.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (must be UK based, occasional London onsite travel as required)
Type: Permanent
About the Role
An exciting opportunity has arisen with a leading end user (product) company for an experienced Salesforce Field Service (FSL) Specialist. Following recent strategic acquisitions, this role is critical in leading the rollout and ongoing optimisation of Salesforce Field Service across multiple business units within a wider group.
In this hands-on position, you'll have ownership of the platform from implementation through continuous improvement, shaping the future of field service delivery and working closely with internal stakeholders to align solutions with real operational needs.
Key Responsibilities
- Deliver end-to-end implementations of Salesforce Field Service across multiple business units.
- Configure and optimise scheduling policies, service objectives, resource management, and shift patterns.
- Support Dispatcher Console configuration and service appointment lifecycle management.
- Deploy and customise the Field Service mobile app (including offline capabilities) to support field technicians.
- Manage inventory tracking, returns, and mobile workforce logistics.
- Act as the subject matter expert, providing architectural and technical guidance.
- Collaborate with business leaders to continuously improve and adapt platform functionality.
About You
- Proven experience delivering Salesforce Field Service (FSL) implementations.
- Strong knowledge of managed package installation, guided setup, and mobile architecture.
- Skilled in dispatcher console setup, bulk scheduling, preventive maintenance, and workforce optimisation.
- Familiar with field based operations and mobile first service strategies.
- Excellent problem solving skills and the ability to engage with a range of stakeholders.
- Salesforce Field Service Consultant certification highly desirable.
- Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud) are a strong plus.
- UK based, fluent in English, and comfortable with occasional travel as needed.
Why Apply?
Join an innovative product company where your work directly impacts end users and the operational success of multiple businesses. You'll enjoy a flexible, remote first environment, the chance to work on high-impact projects, and the opportunity to become a key voice in shaping Salesforce Field Service strategy.
Salesforce Field Service Consultant employer: Shape IT Recruitment
Contact Detail:
Shape IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Field Service Consultant
✨Tip Number 1
Familiarise yourself with the latest Salesforce Field Service features and updates. Being knowledgeable about recent changes can help you stand out during discussions with potential employers, showcasing your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem, especially those who specialise in Field Service. Engaging in relevant online communities or attending local meetups can provide valuable insights and connections that may lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific case studies or examples from your past experiences where you've successfully implemented Salesforce Field Service solutions. This will demonstrate your hands-on expertise and problem-solving skills to potential employers.
✨Tip Number 4
Consider obtaining additional Salesforce certifications related to Field Service or other relevant areas. Certifications not only enhance your resume but also show your dedication to professional development, making you a more attractive candidate.
We think you need these skills to ace Salesforce Field Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce Field Service implementations. Include specific examples of projects you've worked on, focusing on your role in configuration, optimisation, and collaboration with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities mentioned in the job description, particularly your experience with dispatcher console setup and mobile architecture.
Highlight Relevant Certifications: If you have Salesforce Field Service Consultant certification or any additional Salesforce certifications, make sure to mention these prominently in your application. This can set you apart from other candidates.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, especially in relation to field-based operations and mobile service strategies. This will show that you can engage effectively with various stakeholders.
How to prepare for a job interview at Shape IT Recruitment
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce Field Service implementations. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your hands-on knowledge and problem-solving skills.
✨Understand the Business Needs
Research the company and its business units to understand their operational needs. During the interview, relate your answers to how you can align Salesforce solutions with these needs. This shows that you are not just technically proficient but also business-savvy.
✨Prepare for Technical Questions
Expect technical questions related to dispatcher console setup, scheduling policies, and mobile architecture. Brush up on these topics and be ready to explain your thought process and decision-making in previous roles. This will help establish your credibility as a subject matter expert.
✨Demonstrate Collaboration Skills
Since the role involves working closely with internal stakeholders, be prepared to discuss your experience in collaborating with different teams. Share examples of how you’ve successfully engaged with various stakeholders to drive project success and improve platform functionality.
