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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users across UK sites.
- Company: Join a global IT team dedicated to enhancing user experience.
- Benefits: Enjoy flexible working options and opportunities for skill development.
- Why this job: Be part of a dynamic team solving real tech challenges daily.
- Qualifications: Basic IT knowledge and a passion for problem-solving are essential.
- Other info: This role is inside IR35, ideal for those seeking contract work.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities:
- End user support for the UK sites to a 1st and 2nd line level.
- Help with the ticket system to a 2nd & 3rd level provided by the global IT.
- Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM]).
- Support users with technical media solutions in conference rooms and meeting areas (hands on).
- Monitoring and solving backup problems.
- Hands on hardware support.
- Administration and maintenance of the local IT infrastructure (e.g., UPS, ACs).
- Prepare laptops for new employees, replace old or faulty hardware, upgrade memory, etc.
- Lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk, etc.
- Assign IP addresses, connect local hardware to the network, basic fault finding.
- Basic fault finding, replace old or faulty hardware for printers.
- Replace old or faulty hardware for phones/mobiles/hand scanners/and other IT hardware.
- IT asset management.
- Assigning UK clients and UK hardware to the Active Directory.
- Assigning UK clients to DHCP.
- Creating procurement requests for IT hardware and contracts.
IT Hardware and Applications Support contractor - inside IR35 (2nd line level) REF1093 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Hardware and Applications Support contractor - inside IR35 (2nd line level) REF1093
✨Tip Number 1
Familiarise yourself with Microsoft Endpoint Configuration Manager (SCCM) as it's a key tool for this role. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware issues like printers and laptops. Being able to demonstrate your problem-solving abilities in real-time scenarios during the interview will show that you're ready for the challenges of the job.
✨Tip Number 3
Understand the basics of network management, including IP address assignment and DHCP. This knowledge will be crucial when discussing your ability to support local hardware and maintain the IT infrastructure.
✨Tip Number 4
Prepare to discuss your experience with IT asset management and procurement processes. Highlighting any previous roles where you've managed hardware lifecycles or created procurement requests will demonstrate your fit for the responsibilities outlined in the job description.
We think you need these skills to ace IT Hardware and Applications Support contractor - inside IR35 (2nd line level) REF1093
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific examples of how you've handled hardware issues, managed ticket systems, and provided end-user support.
Craft a Strong Cover Letter: In your cover letter, emphasise your hands-on experience with hardware support and your familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM). Mention your ability to troubleshoot and resolve technical issues effectively.
Highlight Relevant Skills: Clearly list skills that are pertinent to the role, such as fault finding, IT asset management, and experience with network configurations. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role, especially around hardware support and software like Microsoft Endpoint Configuration Manager. Brush up on your knowledge of network configurations and basic fault finding, as these will likely come up during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Highlight your experience with end-user support and how you approached troubleshooting problems, particularly in a 1st and 2nd line capacity.
✨Familiarise Yourself with IT Asset Management
Understand the basics of IT asset management and be ready to talk about your experience with assigning clients to Active Directory or managing procurement requests. This shows that you can handle the administrative side of the role effectively.
✨Show Enthusiasm for Team Collaboration
Since this role involves working closely with global IT teams, express your willingness to collaborate and communicate effectively. Share any past experiences where teamwork led to successful project outcomes, especially in a tech environment.
