Senior Customer Loyalty Program Manager (SAAS)
Senior Customer Loyalty Program Manager (SAAS)

Senior Customer Loyalty Program Manager (SAAS)

London Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the creation of a top-notch Partner/Customer Loyalty Program to boost revenue.
  • Company: Dext is a leading FinTech firm revolutionising accounting and bookkeeping automation globally.
  • Benefits: Enjoy flexible working, 25 days off, private medical insurance, and more perks!
  • Why this job: Join a fast-growing company with a collaborative culture and global impact.
  • Qualifications: 10+ years in B2B SaaS, proven experience in partner programs, strong stakeholder management.
  • Other info: Dext values diversity and encourages applications from all backgrounds.

The predicted salary is between 43200 - 72000 £ per year.

We are Dext - the world's leading accounting and bookkeeping automation software provider. Our products empower businesses with real-time visibility and control over spend, payments, and expenses, helping accountants and bookkeepers work more efficiently with complex financial data workflows. Dext is a FinTech company founded in London and operating across Europe, North America and APAC. With a presence in 6 countries and over 400 employees worldwide, we are experiencing annual growth of over 50% in France, generating €15M in revenue. Our goal? To double these numbers within the next two years!

As our Partner Program Director, you will take ownership of creating a best-in-class Partner Program / Customer Loyalty Program that enhances our value proposition and drives significant revenue impact. Working closely with key stakeholders across Sales, Marketing, and Product, you will:

  • Design & implement a structured Partner/ Customer Program that attracts, engages, and retains partners while driving ARR growth for Dext.
  • Develop the commercial framework, including tiering, incentives, and benefits for both Dext and our partners/customers.
  • Assess & evolve our existing community program, ensuring its integration and ongoing success within the broader Partner Program.
  • Collaborate with regional GMs to understand market-specific needs and tailor the program accordingly.
  • Secure buy-in from leadership, presenting structured plans to the Senior Management Team (SMT) and ensuring seamless execution.
  • Align with Product Marketing to embed the program within the Dext value proposition and go-to-market strategy.
  • Partner with Sales & Marketing to drive adoption and promote the program internally and externally.
  • Measure & report on program success, defining key metrics and continuously optimising for growth.

What success looks like:

  • Successful delivery and adoption of the Dext Partner Program
  • Growth in partner sign-ups and new partner acquisition
  • Increased client growth and retention through partnerships
  • Strong, measurable ARR impact
  • High partner engagement and satisfaction

What we're looking for:

  • 10+ years' experience in B2B SaaS, within the accounting tech space
  • Proven track record of building and launching partner programs / customer loyalty programs from scratch
  • Strong stakeholder management and cross-functional collaboration skills
  • Experience in presenting structured plans to senior leadership teams
  • Understanding of global business dynamics and ability to scale programs internationally
  • A commercially driven mindset with a focus on revenue impact

Why join Dext?

We're a fast-growing, ambitious company with a collaborative culture and a mission to help businesses do more, faster. You'll have the opportunity to shape a high-impact program and work with talented teams across the globe. We'd love to hear from you if you're ready to make a difference.

What we offer - the perks:

  • Competitive salary
  • Flexible working
  • 25 days off plus bank holidays volunteering days, summer hours and a day off the week of your birthday
  • Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!)
  • Cycle to work scheme
  • Access to LinkedIn Learning
  • Payroll giving
  • Income protection
  • Mental health support through Help@Hand

Diversity & Inclusion at Dext

At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone - regardless of background, identity, or experience - feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.

Senior Customer Loyalty Program Manager (SAAS) employer: Dext

Dext is an exceptional employer, offering a dynamic and collaborative work culture that empowers employees to make a significant impact in the fast-paced FinTech industry. With competitive salaries, flexible working arrangements, and a strong commitment to employee growth through initiatives like LinkedIn Learning, Dext fosters an environment where diverse perspectives are valued and innovation thrives. Join us in London and be part of a rapidly growing team dedicated to transforming accounting and bookkeeping automation.
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Contact Detail:

Dext Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Customer Loyalty Program Manager (SAAS)

✨Tip Number 1

Familiarise yourself with Dext's products and services. Understanding how our accounting and bookkeeping automation software works will help you articulate how you can enhance our Partner Program and drive customer loyalty effectively.

✨Tip Number 2

Network with professionals in the B2B SaaS and accounting tech space. Engaging with industry peers can provide insights into best practices for partner programs and customer loyalty initiatives, which you can leverage in your discussions during the interview process.

✨Tip Number 3

Prepare to discuss your experience with stakeholder management and cross-functional collaboration. Be ready to share specific examples of how you've successfully worked with sales, marketing, and product teams to launch similar programs in the past.

✨Tip Number 4

Research global business dynamics and trends in the accounting tech industry. Being knowledgeable about market-specific needs will demonstrate your ability to tailor the Partner Program for different regions, aligning with Dext's international growth goals.

We think you need these skills to ace Senior Customer Loyalty Program Manager (SAAS)

B2B SaaS Expertise
Partner Program Development
Customer Loyalty Program Management
Stakeholder Management
Cross-Functional Collaboration
Strategic Planning
Market Analysis
Revenue Growth Strategies
Presentation Skills
Commercial Acumen
Data-Driven Decision Making
Performance Metrics Definition
Community Engagement
International Business Understanding

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in B2B SaaS and partner/customer loyalty programs. Use specific examples that demonstrate your success in similar roles, particularly in the accounting tech space.

Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Dext's mission and how your skills align with their goals. Mention your experience in stakeholder management and cross-functional collaboration, as these are key for the role.

Highlight Measurable Achievements: In both your CV and cover letter, include quantifiable achievements that illustrate your impact on revenue growth and partner engagement. This will help demonstrate your commercially driven mindset.

Research Dext: Familiarise yourself with Dext's products and their market position. Understanding their value proposition will allow you to tailor your application and show how you can contribute to their ambitious growth plans.

How to prepare for a job interview at Dext

✨Understand Dext's Mission

Before the interview, make sure you understand Dext's mission and how their products empower businesses. This will help you align your answers with their goals and demonstrate your genuine interest in the company.

✨Showcase Your Experience

Prepare to discuss your 10+ years of experience in B2B SaaS, particularly in the accounting tech space. Highlight specific examples of partner programs or customer loyalty initiatives you've successfully launched, focusing on measurable outcomes.

✨Prepare for Stakeholder Management Questions

Expect questions about your stakeholder management skills. Be ready to share examples of how you've collaborated with cross-functional teams and secured buy-in from senior leadership in previous roles.

✨Demonstrate a Commercial Mindset

Dext is looking for someone with a commercially driven mindset. Be prepared to discuss how your strategies have directly impacted revenue growth and how you plan to drive ARR through the Partner Program.

Senior Customer Loyalty Program Manager (SAAS)
Dext
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  • Senior Customer Loyalty Program Manager (SAAS)

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-07-09

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    Dext

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