Assistant Operations Manager

We are currently recruiting a dedicated Assistant Operations Manager to help ensure the smooth running of the operations in CH&CO on a full-time basis, contracted to 40 hours per week. As an Assistant Operations Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Working with us has its perks! People are at the heart of everything we do, so we have developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here’s an idea of what your shift patterns will be: 5 out of 7 days.

Your key responsibilities will include:

• Fostering strong relationships with venue clients through daily communication to ensure seamless operations.
• Overseeing the delivery of high-quality food and beverage services, maintaining exceptional standards.
• Motivating and inspiring team members, adapting to dynamic client and customer needs.
• Upholding and promoting CSR, sustainability, equality, and diversity initiatives.
• Managing ordering processes, delivery schedules, and venue readiness for events.
• Maximising sales and controlling costs by driving spend per head (SPH) and minimising wastage.
• Supporting recruitment, training, and performance management to build a motivated and inclusive team.
• Ensuring compliance with health, safety, hygiene, and profit protection standards.

Our ideal Assistant Operations Manager will:

• Have experience of overseeing the smooth delivery of high-quality food and drink products.
• Have an understanding and willingness to work some unsociable hours (lates/weekends).
• Be able to motivate and inspire both yourself and the team.
• Maintain top-tier quality standards.
• Adapt to client and customer needs.
• Support timely ordering processes and delivery schedules.
• Ensure catering areas are presentable for client show rounds and ready for live operations.
• Maximise sales and control production/wastage.
• Boost spend per transaction by leveraging sales opportunities.
• Manage labour scheduling, spending, and forecasting with HR support.
• Continuously improve service, product offerings, and operational procedures.

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!