Senior Product Manager

We\’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Why you will love this opportunity as Senior Product Manager at CivicaThis role combines line management for a team of Product Managers as well as individual contributor responsibilities (product strategy and product management) for key products within Civica. As Senior Product Manager you will be responsible for defining the strategic vision for your team driven by Civica\’s overall vision and creating product roadmaps that align to Civica\’s strategic goals. You will lead by example and have hands on execution of the product strategy across a suite of products, ensuring that product development practices and roadmaps are aligned to our global vision, to maximise productivity and growth.

You will be responsible for leading a team of product managers, collaborating with product design, user research, engineering and commercial teams. Overseeing lifecycle management of your portfolio of products, ensuring alignment with the company\’s mission and vision of becoming a global GovTech champion, whilst delivering critical products and services to citizens around the world.

The successful candidate will have line management responsibility for their teams including performance reviews, regular check‐ins, and ensuring team members reach their maximum potential.

Responsibilities

Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap and strategy

Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch

Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions

Hands‐on approach to defining and prioritising product requirements to guide the engineering process

Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases

Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging

Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data‐driven product decisions

Lead and mentor product managers with best practices. Providing guidance and support to help them develop their skills and expertise.

Champion a strong culture of knowledge sharing and product decision and design documentation

Requirements

Strong Product Management skills, with extensive experience working in a senior product role leading multiple products and product teams

Proven track record of developing and executing product strategies that drive business growth

Demonstratable experience in leading high performing cross‐functional teams to achieve individual and team goals

Experience working in software or product‐led organisations, launching and growing multiple products

Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility

Driving force behind building and executing a product roadmap and strategy that aligns with customer needs and company goals

Ability to work effectively with cross‐functional teams, including engineering, design, marketing, sales, and customer success

Flexible to adapt to changing market conditions, customer needs, and business priorities

Strong problem‐solving skills to overcome technical, business, and customer challenges

Experience crafting compelling stories to communicate product vision, value, and benefits to various stakeholders at different levels

We Want You to Bring Your Whole Self to WorkThere is no such thing as the perfect candidate, so if you think you have what it takes but don\’t necessarily meet every single point on the list above, please still get in touch. We\’d love to have a chat and see if you could be a great fit.

Why You\’ll Love Working with UsAs a company, we\’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

BenefitsTime Off & Work‐Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!

Days of Difference – Up to 3 extra days off for volunteering.

Financial Well‐being & Security

Pension Contributions – 5% employer match to support your future.

Income Protection – Up to 75% salary cover for long‐term illness.

Life Assurance – 4x salary tax‐free lump sum.

Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.

Health Cash Plan – Claim back physio, therapies & more.

Dental Insurance – Cover for routine & emergency care.

Affinity Groups – Join employee‐led communities.

Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Location: Leeds, England, United Kingdom

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