Patient Recruitment Lead

ICON plc is a world-leading healthcare intelligence and clinical research organisation. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Patient Recruitment Lead will support the development and execution of Patient Recruitment and Retention strategies and tactics appropriate to the awarded study needs and in alignment with the Sponsor requirements. The PR Lead will manage large, global campaigns with multiple tactics working in parallel and be responsible for dynamic campaign management based on enrollment metrics.

What you will be doing:

• Responsible for the successful development and execution of patient recruitment and retention activities on global, multi-tactic campaigns including the development and review of materials, media campaigns, PAG outreach, SEL engagement, call center support.
• Effectively manages support staff including day to day operations assignments and FTE.
• Provide management and oversight of vendors, including the quality, accuracy and timeliness of deliverables with minimal oversight.
• Leads patient recruitment and retention (PRR) related discussions with Client, including contract deliverables, budget allocation, performance metrics.
• Works in an integrated model within the study team; liaises with PD, PM, CTM, study start up, feasibility, regulatory, as needed.
• Works in an integrated model with other PRR delivery teams including AIS, ASR, and Concierge.
• Understands assigned protocol and leads creation/coordination of patient recruitment strategy, with oversight.
• Analyses recruitment reports and projections and implements changes to strategy/tactics as necessary to achieve contracted goals.
• Manages/oversees IRB/EC submissions, translations, and material production and distribution.
• Provides feedback to management regarding the maintenance of effective levels of recruitment activities for each project.
• Provides campaign training to multiple audiences: sponsors, sites, internal team members.
• Works with clinical teams to ensure lessons learned are documented and case studies developed.
• Develop, review and execute Vendor Statement of Work (“SOW”), submit requisitions in ICON’s purchasing system.
• Ensure that study materials are saved to the Patient Recruitment BOX appropriately, including but not limited to study materials, presentations, tracking/metrics, and close-out report/case study.
• Serves as a subject matter expert and mentor associate team members as needed.
• Support, preparation and attendance at Bid Defense meetings in support of ICON business development opportunities.
• Deliver high quality standards and strive for excellence; act in a proactive, flexible and responsive manner to both internal and external customer needs.
• Travel (approximately 20%) domestic and/or international. Travel to support other sites within the network may be required to support increases in workload and/or studies/projects as needed.

What you will have:

• Bachelor’s degree, or local equivalent, in a life-science, scientific discipline, medical and/or communication or business studies. A higher level degree is preferred.
• 3+ years CRO experience and 3 years patient recruitment or similar industry experience.
• Have a background in medicine, science or other relevant discipline with substantial international experience in clinical drug development across a broad range of therapeutic areas.
• Good commercial awareness of current practices and trends in recruitment planning across the industry.
• Valid driver license required.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits designed to be competitive within each country and focused on well-being and work-life balance opportunities for you and your family.

• Various annual leave entitlements.
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance.
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.