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- Tasks: Manage operational processes and enhance student experience in our School of Business.
- Company: BPP is a leading education provider focused on delivering top-notch programmes and client experiences.
- Benefits: Enjoy free courses, hybrid working, 30 days annual leave, and a comprehensive rewards package.
- Why this job: Join a growing team dedicated to inclusivity and improving service delivery in education.
- Qualifications: Experience in operational management, service delivery, and strong IT skills are essential.
- Other info: BPP values diverse backgrounds and encourages all candidates to apply, regardless of qualifications.
The predicted salary is between 36000 - 60000 £ per year.
Here at BPP we pride ourselves on providing the best possible client and learner experience, with our School of Business designing and delivering best-in-class programmes. We are looking for an operationally focused manager to play a crucial role in the delivery of the school's programme portfolio.
Why work for BPP? It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:
- Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
- With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.
- Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.
What you’ll be doing: Working closely with operational teams in the school, you will track cohort activity and ensure key student experience deadlines are met. As such, you will be responsible for:
- Operationalise processes within programmes across the schools
- Reviewing and enhancing school KPI's and SLAs
- Ensuring accurate student data through progress tracking
- Overseeing student status changes, in line with processes
- Support with data from student tracking in relevant budget and re-forecasting periods
- Setting up the Activity Planner for Programme Operations tasks
- Leading on creation and updating of intranet module pages - including general maintenance of forums
- Managing International Arrivals and setting up any study plans required
- Assisting other teams with student study plans, intranet provisioning, intranet queries, timetabling queries and other role related queries
- Managing the material orders for relevant programmes
What experience you’ll need: To be successful in this role the following experience is essential:
- Experience in managing operational processes
- Experience of working within a service delivery environment
- Experience of working towards KPI's and SLA's
- Demonstrable experience of commitment to improving service delivery
- Ability to manage complicated operational processes and challenges
- Excellent computer/IT skills including Microsoft Teams, Outlook, Word and Excel
- The ability to work well in a team and be collaborative
- Have a flexible and responsive approach to workload and prioritisation
- Ideally educated to degree level, however applications from candidates with relevant work experience or other equivalent qualifications will also be considered
- Experience of working in Higher or Further Education
BPP are a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!
BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience.
Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches.
Location: London - Hybrid, United Kingdom
Programme Operations Manager employer: BPP Education Group
Contact Detail:
BPP Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Operations Manager
✨Tip Number 1
Familiarise yourself with BPP's operational processes and the specific programmes they offer. Understanding their approach to service delivery will help you demonstrate your alignment with their values during discussions.
✨Tip Number 2
Network with current or former employees of BPP, especially those in operational roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to manage complex operational processes and improve service delivery. Be ready to discuss how you've met KPIs and SLAs in previous roles.
✨Tip Number 4
Highlight your proficiency in Microsoft Teams, Outlook, Word, and Excel during any conversations. Being able to demonstrate your IT skills will reassure them of your capability to handle the technical aspects of the role.
We think you need these skills to ace Programme Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operational processes and working within a service delivery environment. Use specific examples that demonstrate your ability to meet KPIs and SLAs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with BPP's commitment to improving service delivery and enhancing the student experience.
Highlight Relevant Skills: Emphasise your excellent computer skills, particularly with Microsoft Teams, Outlook, Word, and Excel. Provide examples of how you've used these tools to manage complicated operational processes.
Showcase Your Teamwork Abilities: BPP values collaboration, so include examples of how you've successfully worked in teams. Discuss your flexible approach to workload and prioritisation, which is crucial for this role.
How to prepare for a job interview at BPP Education Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Programme Operations Manager. Familiarise yourself with operational processes, KPIs, and SLAs as these are crucial for the role. Be ready to discuss how your experience aligns with these requirements.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage operational processes and improve service delivery. Highlight any relevant experience in higher or further education, as this will resonate well with the interviewers.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be prepared to discuss how you have successfully collaborated in previous positions. Share examples of how you’ve contributed to team success and managed challenges together.
✨Ask Insightful Questions
Prepare thoughtful questions about BPP’s programmes and operational strategies. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially regarding inclusivity and professional development opportunities.
