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- Tasks: Join us as a Customer Service Representative, helping customers with life assurance and investments.
- Company: Diligenta is a leading provider of outsourced administration services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy 31 days annual leave, no weekend work, and a range of wellness programs.
- Why this job: Make a real impact by supporting customers during important life moments in a supportive team environment.
- Qualifications: No financial experience needed; just bring your communication skills and a passion for helping others.
- Other info: Flexible working hours and comprehensive training provided to help you succeed.
The predicted salary is between 23400 - 23400 £ per year.
Customer Service Representative – Peterborough
Salary: From £23400-£23400
Customer Service Representative
£23,400 per year
Monday-Friday, flexible between 8am-8pm
Lynch Wood, Peterborough, PE2 6FY
So, what does the role entail?
You’ll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.
Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn’t required; comprehensive training will be provided.
We support our colleagues with competitive benefits:
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
Join our team if you’re
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
- Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
- A problem solver, flexible, and adaptable to changing priorities.
- Comfortable switching between multiple IT applications with attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Excited to work with great people and create a supportive workplace.
- Passionate about learning and sharing knowledge to enhance skills and develop best practices.
Who is Diligenta?
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that’s 1 in 3 people in the UK!
Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.PandoLogic.
Customer Service Representative - Peterborough employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Peterborough
✨Tip Number 1
Familiarize yourself with the life assurance and pension sectors. Even if you don't have direct experience, understanding the basics can help you feel more confident during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you articulate your thoughts clearly and respond effectively to customer inquiries.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult situations in previous roles. This will demonstrate your adaptability and calmness under pressure.
✨Tip Number 4
Research Diligenta's values and mission. Being able to align your personal values with the company's goals can make a strong impression during your interview.
We think you need these skills to ace Customer Service Representative - Peterborough
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand what a Customer Service Representative does at Diligenta, especially the importance of empathy and communication in handling customer inquiries.
Tailor Your CV: Highlight relevant experience from your background in contact centers, retail, hospitality, or travel. Emphasize skills like problem-solving, adaptability, and proficiency in Microsoft Office, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Share specific examples of how you've handled challenging situations in the past and how you can contribute to creating a supportive workplace.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Representative.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
In this role, you'll be dealing with sensitive topics like life assurance and bereavement. Make sure to express your understanding and empathy during the interview. Share examples of how you've handled difficult conversations in the past.
✨Demonstrate Communication Skills
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief explanation of a complex topic to showcase your ability to simplify information.
✨Highlight Problem-Solving Abilities
As a Customer Service Representative, you'll need to think on your feet. Prepare to discuss specific instances where you've successfully resolved customer issues or adapted to changing priorities. This will show your potential employer that you're a proactive problem solver.
✨Familiarize Yourself with Technology
You'll be switching between multiple IT applications, so it's important to demonstrate your comfort with technology. Mention any relevant experience you have with Microsoft Office or other software, and be ready to discuss how you adapt to new tools quickly.
