IT Administrator

Location: EMA Cargo West, East Midlands Airport, Derby, DE74 2TR

Hours: Mon-Fri initially then Fri-Tues 0800 - 1630

Contract: Permanent, full-time position

Salary: Competitive

DHL Air (UK) is the largest all-cargo air carrier in the UK, operating a fleet of B757-200, B767-300 & B777-200 aircraft on worldwide operations. As part of the DHL Express team with our headquarters at East Midlands Airport, we are excited to welcome an IT Administrator to our Ground Operations team to help deliver our customer promise of Excellence, Simply Delivered.

We are looking for a self-motivated professional, who is people and service-focused, to join our growing Ground Operations department. This role is perfect for someone who is eager to learn, passionate about their work, and embodies the “Can Do” spirit that has made DHL a world leader in logistics.

The Role

• Support a range of tasks primarily focused to support all IT functions across the business, including:
• IT helpdesk support, providing solutions to key stakeholders
• Assisting in the implementation and maintenance of IT systems and software
• Supporting the development of digital tools and applications for operational efficiency
• Assisting with data analysis and reporting to support decision-making processes
• Collaborating with other departments to identify technology needs and propose solutions
• Providing support for troubleshooting and resolving technical issues
• Assisting with other ground operations tasks as needed

Requirements

• A bachelor’s degree in Information Technology, Computer Science, or a related field, or relevant hands-on experience through internships or projects
• Understanding of IT systems and software applications, logistics and operations systems knowledge are advantageous
• Experience in providing helpdesk support, including troubleshooting hardware and software issues, and resolving user inquiries
• Familiarity with systems and software languages and basic coding principles (academic experience is acceptable)
• Strong knowledge of operating systems (e.g., Windows, macOS, Linux) and common applications
• Foundational knowledge of MS Office applications
• Basic understanding of cybersecurity principles and best practices
• Strong customer service skills, with a focus on effective communication and problem resolution

The Person

• Knowledgeable about IT systems and digital transformation
• Excellent organisational and teamwork skills
• A creative thinker with a proactive approach to developing and implementing new ideas
• Strong project management and time management skills
• Good attention to detail, ensuring accuracy in all tasks
• Excellent verbal and written communication skills
• Able to connect with and influence other specialist departments and external service providers

What You’ll Get In Return

A competitive salary and access to a variety of excellent benefits, including a company pension scheme and private healthcare, along with valuable experience in a dynamic and supportive environment.

What you’ll need to do next?

If you are interested in the role of IT Administrator and you are looking for your next career move, simply apply online ensuring that a full up to date CV and cover letter is attached with your application detailing how you meet the requirements of the role.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Closing Date: 10th July 2025