Description
Job Title: Recruitment Administrator – Customer Account Manager (No Sales Involved)
Sector: Recruitment Advertising / Resourcing Administration
Salary: Competitive + Bonus Scheme
Location: Norwich, Norfolk (Hybrid – Home working)
Job Type: Full Time, Permanent
About Us:
Serve Talent, part of the wider Serve Group, are a recruitment solutions company providing advertising Recruitment Process Outsourcing Services to clients all over the UK. We facilitate job posting / Advertising on a network of leading job boards along with other fixed fee options.
The Opportunity:
This is a fantastically varied role within Recruitment Solutions that is focussed on admin sales support / account management Business Marketing and doesn’t involve sales . This excellent administrative, client focused opportunity is ideal for a recent Graduate or somebody with a couple of years’ experience either as a recruiter not wanting sales or from a client focused position looking for a role in administration coordinator / client account management / resource admin. You will also gain exposure in Marketing, Product development, Advertising and Job Management.
Role Responsibilities – Customer Account Manager:
Working on the full life cycle of online recruitment job advertising
Curating and optimising job specifications to ensure best reach on job boards
Liaising with clients to gain job information, gain approval of optimised specification and monitor the success of each campaign
Advertising vacancies via our Applicant Tracking System software
Building positive relationships with clients and advertising suppliers
Filtering suitability, forwarding candidate CVs to clients and sending candidates application forms
Advising clients on alternative job details i.e. job titles, salary visibility
Creating and sending purchase order agreements via email and Adobe Echo Sign
Keeping our Management Information, vacancy recording, and client specific Excel and Google Docs spreadsheets up to date
Working closely with the sales team to provide necessary sales admin
Conducting market research to best advise clients on current advertisement trends
Trouble shooting any errors when posting, contacting the job boards to resolve errors in a timely manner
Proactively researching, responding and resolving enquires from clients and if necessary advising what updates can be implemented to their advert to best adapt to market trends
Closing live job vacancies in line with closing dates and when requested by clients
Retrieving quotes for niche job boards when requested by clients
Resourcing candidates on behalf of the Recruitment Team periodically
Assisting with product marketing duties where required
Completing any other administrative duties as required
Person Specification – Customer Account Manager :
A recent Graduate or somebody with some experience as a Recruitment Co-ordinator, Sales Administrator or Account Manager
Ideally you’ll have experience in recruitment admin or will be a Recruiter looking for a non-sales role
Client orientated, proactive and highly organised
A personable, interpersonal and communicative individual
Strong written English skills to be able to write clear job specifications
Great attention to detail
Confident using Microsoft Office Suite (Excel, Word, etc.)
Intermediate experience of Applicant Tracking Systems is desirable, but training will be provided
Benefits:
Flexible working / Work from home potential for right candidate after training
Competitive salary plus bonus scheme
Monthly company activity day
Finish early and dress down on a Friday
Excellent personal and professional opportunities
20 days holiday plus bank holidays
Comprehensive system training
Company pension
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