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- Tasks: Join our Repairs team as a Workshop Administrator, handling administrative duties and customer queries.
- Company: Signet Jewelers owns H. Samuel and Ernest Jones, with a passion for jewellery repair.
- Benefits: Enjoy competitive pay, discounts, holiday perks, and career progression opportunities.
- Why this job: Be part of a friendly team, support sentimental repairs, and grow in a diverse environment.
- Qualifications: Customer service experience is preferred; must be computer literate and able to multitask.
- Other info: Work part-time at Meadowhall, with a commitment to diversity and inclusion.
Are you looking for a part time Administrator opportunity? We have a unique opportunity available for a part time Workshop Administrator to join our friendly Repairs team. Located in our Meadowhall Design Service Centre, you'll support our workshop performance in dealing with all administrative duties regarding the handling and progression of repairs. Additionally, you'll provide excellent customer service to stores via the handling of queries in a friendly, professional and expedient manner and in line with current procedures.
Typical Duties
- To liaise with Jewellers regarding allocation and completion of repairs.
- To determine and respond appropriately to store needs using skilful questioning and call handling for both internal and external customers.
- Use of RMS system to access and update information and complete tasks in response to customer needs.
- Teamwork with colleagues and management towards resolution of issues and continuous improvement of service.
- Adherence to internal repairs procedures coupled with correct procedural instruction to stores.
- Effectively communicate and liaise with internal and external suppliers.
- Adherence to cost control and invoicing procedures to ensure margins are maintained.
About You
- Experience working in a customer service or repairs workshop environment desirable.
- Computer literate.
- Product Knowledge of Jewellery would be desirable.
- An ability to communicate effectively.
- Ability to effectively multi-task and proactive time management.
- Be able to work on own initiative.
Benefits
- Competitive salary.
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a year's service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme - An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Workshop Administrator employer: Denver Agency
Contact Detail:
Denver Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Administrator
✨Tip Number 1
Familiarise yourself with the jewellery repair process and terminology. Understanding the basics of how repairs are handled will not only help you communicate effectively with jewellers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries. Since you'll be dealing with both internal and external customers, showcasing your ability to manage inquiries professionally can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with administrative tasks or using management systems. Being computer literate and having familiarity with similar systems can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your teamwork abilities during any interactions. The role requires collaboration with colleagues and management, so sharing examples of how you've successfully worked in a team can illustrate your fit for the position.
We think you need these skills to ace Workshop Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you managed tasks similar to those listed in the job description, such as liaising with teams or handling queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the jewellery repair process and how your skills align with the responsibilities of the Workshop Administrator position.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as effective communication, multitasking, and time management. Provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative role.
How to prepare for a job interview at Denver Agency
✨Know the Company
Before your interview, take some time to research Signet Jewelers and their brands, H. Samuel and Ernest Jones. Understanding their values, mission, and the services they offer will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Workshop Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to provide the friendly and professional service they expect.
✨Familiarise Yourself with Administrative Tasks
Since the role involves various administrative duties, brush up on your skills related to handling paperwork, using RMS systems, and managing multiple tasks efficiently. Be ready to discuss how you prioritise tasks and ensure accuracy in your work.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the specific challenges faced in the workshop, or opportunities for growth within the company. This shows your genuine interest in the role.
