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- Tasks: Lead a team managing Damp and Mould cases, ensuring timely responses and effective solutions.
- Company: Join Golding, a community-focused organisation dedicated to building quality homes and sustainable communities.
- Benefits: Enjoy flexible working, 28 days leave, pension contributions, and wellness perks like gym access and retail discounts.
- Why this job: Make a real impact in housing while working in a creative, modern environment with a supportive culture.
- Qualifications: Experience in team management, case management, and excellent communication skills are essential.
- Other info: Work from anywhere with our Hub, Home, Roam approach and enjoy a vibrant office space in Maidstone.
The predicted salary is between 43000 - 60000 £ per year.
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.
We're excited to recruit for this role at Golding and appoint a Property Services Case Manager on a permanent basis.
What you'll be doing
- Support the Property Services Manager and be the operational lead to manage and oversee all Damp and Mould case management, ensuring swift progression and cases are responded to within the Awaab law timescales.
- Support the wider Property Service functions and have an overview of Section 11 Disrepair claims, major works and insurance related case work.
- Directly line manage a team of Damp and Mould Surveyors, two Property Services Coordinators and a customer Liaison coordinator.
- Provide technical solutions and support on complex cases for customers and internal departments.
- Ensure the Property Services team deliver an effective, responsive, value for money service that is compliant with best practice, regulatory and statutory requirements and effective budget management.
More about you. What can you bring?
- Demonstrable experience of effectively managing and leading a team.
- Experience in the management of major repairs, Damp and Mould case management and knowledge of Section 11 Disrepair case management, including health & safety legislation preferably within social housing.
- Previous experience writing high quality documentation and reports.
- An understanding of housing and property customer service, as well as commercial awareness and experience of robust contract management.
- Excellent communication skills, proactive work ethic, and ability to effectively manage workload and time.
- Previous experience working directly with customers and external stakeholders required.
- Driving licence and use of own car required.
When and where you'll be doing it
You will enjoy a 37-hour working week and earn an annual salary of £53,900 per annum dependent upon your knowledge, skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
- 28 days annual leave per year (plus bank holidays)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
- An annual Wellbeing Fund
Closing Date: Thursday 17th July 2025 - Midnight. Interview Date: To be confirmed.
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. We will be sifting applications throughout and reserve the right to close applications early.
Damp and Mould Case Manager employer: Golding Homes
Contact Detail:
Golding Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp and Mould Case Manager
✨Tip Number 1
Familiarise yourself with the Awaab law and its implications for damp and mould case management. Understanding these legal requirements will not only help you in interviews but also demonstrate your commitment to compliance and best practices.
✨Tip Number 2
Network with professionals in the housing and property sector, especially those who have experience in damp and mould management. Engaging with industry peers can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and complex cases in the past. Highlighting your leadership skills and problem-solving abilities will be crucial in showcasing your fit for this role.
✨Tip Number 4
Research Golding's values and recent projects to align your responses during the interview. Showing that you understand their mission and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Damp and Mould Case Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Damp and Mould Case Manager position. Tailor your application to highlight relevant experience in managing teams and handling damp and mould case management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your demonstrable experience in managing major repairs and your knowledge of Section 11 Disrepair case management. Provide specific examples of how you've successfully led teams and managed complex cases.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to illustrate your ability to communicate effectively with customers and stakeholders. Include examples of past interactions that demonstrate your proactive approach and problem-solving abilities.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents to ensure there are no spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is essential for the role.
How to prepare for a job interview at Golding Homes
✨Showcase Your Leadership Skills
As a Damp and Mould Case Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, highlighting how you've effectively led teams and resolved conflicts. Use specific examples to demonstrate your leadership style and how it aligns with the role.
✨Understand the Legal Framework
Familiarise yourself with Section 11 Disrepair claims and health & safety legislation relevant to social housing. During the interview, be ready to discuss how you would ensure compliance with these regulations in your case management approach.
✨Prepare for Technical Questions
Expect questions about technical solutions for damp and mould issues. Brush up on common problems and their resolutions, as well as any relevant case studies from your past experience that showcase your problem-solving skills.
✨Demonstrate Customer Service Excellence
Since the role involves direct interaction with customers and stakeholders, prepare to share examples of how you've provided exceptional customer service in the past. Highlight your communication skills and ability to manage expectations effectively.
