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- Tasks: Join our team to provide top-notch technical support in network and telephony.
- Company: Be part of West Mercia Police, shaping the future of policing across three counties.
- Benefits: Enjoy flexible working, generous leave, and access to wellness programmes and discounts.
- Why this job: Experience diverse tasks, a supportive culture, and make a real impact in your community.
- Qualifications: Knowledge in Cisco networking, VOIP, and some people management experience preferred.
- Other info: This hybrid role offers on-call allowances and opportunities for continuous professional development.
The predicted salary is between 37074 - 42207 £ per year.
Number of vacancies: 1
Location: Hindlip
Grade: G
Salary: £37,074 – £42,207 Plus market supplement of 10% from January 2023 until April 2024
Working pattern: Weekdays
Type of Contract: Permanent
Why work for us? We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions. We want to show our staff that they’re valued, which is why we offer generous annual leave entitlements, flexible working opportunities and access to a host of staff associations to ensure you get the support you need when you start your career. After all, keeping people safe isn’t just a uniquely rewarding career, it’s one that rewards uniqueness.
This is a CV only application process. Please note that applications will be reviewed on a regular basis for shortlisting. The closing date for this post is 12 noon on Tuesday 31st January 2023; however, we may close the position before the closing date if we find a suitable candidate. Secondments may be considered – please obtain approval from your line manager before applying for this as a secondment (this only relates to internal candidates).
The main purpose of the role is working as a member of the Specialist Technical Support Team and provide some local supervision of Level 2 work colleagues as required, contributing to an efficient and effective customer service, ensuring a quality end to end ICT Service for West Mercia Police. This Specialist Technical Support – Level 3 role will focus mainly on Network infrastructure and VOIP Telephony across West Mercia Police. With the aim to support both internal and external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment. As part of the role, you’ll be involved in project as well as operational work and have access to training opportunities in order to learn new technologies and skills.
The role requires a wide ranging knowledge and experience in multiple key technical areas such as:
- Cisco Switching and networking
- LAN/WAN IP Routing
- VOIP / Enterprise Telephony or Call centre solutions
- Enterprise Firewalls
- Web Proxies and filtering
Other desirable areas:
- Cryptography and security principles
- Security threats and mitigations
- VPNs
- Remote Access Solutions
- Load balancers (Including GSLB)
- Cloud / Microsoft Office 365 – (such as: DNS, Azure, Migration and administration.)
It would be desirable for you to have some people management experience. This role will be part of an on call rota and additional allowances will be paid. This is a hybrid working role.
Benefits of working with West Mercia Police:
- This role comes with 28 days Annual leave and increases to 33 after 5 years’ service (dependant on grade).
- Pay increases (national).
- Additional allowances paid for on-call standby and call outs.
- Generous pension scheme, Local Government Pension Scheme.
- Flexible working available.
- CPD (Continuous Professional Development) opportunities.
- Access to EAP (Employer Assistance Programme).
- Staff associations, helping us to drive change.
- Social clubs, sports clubs and regional events.
- On-site restaurant (Hindlip HQ).
- On-site Gymnasium (Hindlip HQ).
- Health and wellbeing, occupational health services, staff network and PAM assist.
- Police Mutual, affordable private healthcare and other savings.
- New vehicle discount.
- Gym membership discounts.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
- Free mortgage services.
- Free parking (some sites).
This role is commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore and is just off junction 6 of the M5. We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use MyBop).
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website. Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
Specialist Technical Support Level 3 (Network and Telephony) West Mercia Police employer: Civvy Street Magazine
Contact Detail:
Civvy Street Magazine Recruiting Team
BOC.staff.recruitment.team@westmercia.police.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support Level 3 (Network and Telephony) West Mercia Police
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco Switching, VOIP Telephony, and cloud services like Microsoft Office 365. Being able to discuss these technologies confidently during your interview will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 2
Research West Mercia Police's current projects and initiatives related to ICT services. Showing that you understand their goals and challenges can help you stand out as a candidate who is genuinely interested in contributing to their mission.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed technical support issues or led a team. This will be particularly relevant given the emphasis on providing supervision to Level 2 colleagues in this role.
✨Tip Number 4
Network with current or former employees of West Mercia Police if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Specialist Technical Support Level 3 (Network and Telephony) West Mercia Police
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Specialist Technical Support Level 3 position. Tailor your CV to highlight relevant experience in network infrastructure, VOIP telephony, and any other specified technical areas.
Highlight Relevant Experience: When crafting your CV, focus on showcasing your experience with Cisco switching, LAN/WAN IP routing, and enterprise firewalls. Use specific examples of past projects or roles where you demonstrated these skills to make your application stand out.
Showcase Soft Skills: In addition to technical skills, the role may require some people management experience. Include any relevant leadership or teamwork experiences in your CV that demonstrate your ability to supervise and support colleagues effectively.
Proofread Your CV: Before submitting your application, carefully proofread your CV for any spelling or grammatical errors. A polished and professional CV reflects your attention to detail and commitment to quality, which is essential for a role in technical support.
How to prepare for a job interview at Civvy Street Magazine
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Cisco Switching, VOIP Telephony, and network infrastructure. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your ability to provide efficient customer service and how you can contribute to the ICT services at West Mercia Police.
✨Demonstrate Leadership Experience
If you have any people management experience, be ready to talk about it. Discuss how you've supervised or mentored colleagues and how that experience will help you in this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the flexible working arrangements mentioned in the job description. This shows your genuine interest in the role and the organisation.
