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For Companies At a Glance
- Tasks: Support IFS users by resolving issues and guiding them on system usage.
- Company: Join a leading tech consultancy known for innovative business solutions.
- Benefits: Enjoy remote work, 32 days holiday, life assurance, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact in tech support.
- Qualifications: Technical proficiency in IFS systems and strong customer service skills required.
- Other info: We value diversity and are committed to an inclusive recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Our partner is a leading technology consultancy delivering successful and innovative business change to its clients. They are an IFS Gold Channel Partner and a certified IFS Reseller. As an IFS Support Consultant, you will provide assistance and support to IFS users within the contracted service level agreements.
Your responsibilities include:
- Providing timely and effective support to clients using IFS solutions and software products, addressing issues or concerns that arise, including pre/post implementations, upgrades, and business as usual.
- Monitoring and responding to incoming issues on the Service Desk, managing faults logged through to resolution.
- Communicating with clients to understand their needs and advising on best practices for utilizing the IFS system.
- Troubleshooting and resolving system issues, collaborating with technical and functional teams.
- Documenting and tracking client inquiries and support activities.
Requirements:
- Technical proficiency in IFS systems, including functionalities, modules, and configuration.
- Strong troubleshooting skills and problem-solving abilities.
- Excellent customer service and communication skills.
- Previous experience supporting IFS systems.
- Experience interacting with clients and understanding their business processes.
What you get:
- UK remote work with quarterly gatherings
- 32 days holiday including bank holidays
- Life assurance
- Enhanced pension contributions
- Opportunities for professional development and career growth
If you’re interested and want to learn more, please apply. We look forward to receiving your application!
Diversity, Equity & Inclusion at Connor Fox Recruitment Solutions: We are committed to diversity, equity, and inclusion throughout our recruitment process. We believe diverse talent drives innovation and success, and we aim to connect employers with candidates from all backgrounds, fostering inclusive workplaces. We welcome applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, religions, and backgrounds. Our recruitment is based on merit, skills, and potential, ensuring equal opportunities. If you need adjustments during the application process, please let us know. We are here to support you. Let’s build a more inclusive workforce together!
IFS Support Consultant employer: Connor Fox Recruitment Solutions
Contact Detail:
Connor Fox Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IFS Support Consultant
✨Tip Number 1
Familiarise yourself with the IFS systems and their functionalities. Understanding the specific modules and configurations will not only boost your confidence but also demonstrate your technical proficiency during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills. Being able to quickly identify and resolve issues is crucial for an IFS Support Consultant, so consider practising common scenarios or problems that users might face.
✨Tip Number 3
Enhance your customer service and communication skills. Since you'll be interacting with clients regularly, being able to convey complex information clearly and empathetically will set you apart from other candidates.
✨Tip Number 4
Network with current IFS users or professionals in the field. Engaging with others who have experience can provide valuable insights into best practices and common challenges, which you can reference in your conversations during the application process.
We think you need these skills to ace IFS Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IFS Support Consultant. Familiarise yourself with the IFS systems and the specific skills required, such as troubleshooting and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in supporting IFS systems. Emphasise your technical proficiency, problem-solving abilities, and any previous roles that involved client interaction or support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology consultancy and your understanding of IFS solutions. Mention specific examples of how you've successfully resolved client issues in the past.
Highlight Your Soft Skills: In your application, don't forget to mention your excellent communication and customer service skills. These are crucial for the role, so provide examples of how you've effectively communicated with clients or resolved conflicts.
How to prepare for a job interview at Connor Fox Recruitment Solutions
✨Know Your IFS Systems
Make sure you have a solid understanding of the IFS systems, including their functionalities and modules. Brush up on any recent updates or changes to the software, as this will show your commitment and technical proficiency during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved client issues in the past. Highlight your troubleshooting skills and be ready to explain your thought process when addressing complex problems, as this is crucial for the role.
✨Showcase Your Customer Service Experience
Since the role involves direct interaction with clients, be prepared to talk about your previous customer service experiences. Emphasise your communication skills and how you've successfully managed client expectations in challenging situations.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to diversity, equity, and inclusion. Be ready to discuss how you align with these values and how you can contribute to fostering an inclusive workplace.
