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- Tasks: Solve complex technical problems and support Amazon's robotics systems.
- Company: Join Amazon Robotics, a leader in innovative technology and automation.
- Benefits: Receive training, work with cutting-edge tech, and enjoy a collaborative environment.
- Why this job: Make a real impact by keeping over one million robots running smoothly.
- Qualifications: Technical expertise is key; robotics experience is not required.
- Other info: Work in London and be part of a dynamic team focused on customer success.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Support Engineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you. Amazon Robotics is expanding its Technical Support Engineering team in London, and were looking for talented engineers to join us. Our team combines technical expertise, customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7. Worried about your lack of robotics experience? Dont be! Well build on your existing technical expertise and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can make a real difference! Key job responsibilities Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions. Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems. High Severity Calls: When critical issues affecting the …
Robotics Technical Support Engineer employer: Amazon Careers
Contact Detail:
Amazon Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Robotics Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the basics of robotics and automation. Even if you don't have direct experience, understanding key concepts will help you communicate effectively with the team and demonstrate your eagerness to learn.
✨Tip Number 2
Highlight any experience you have in technical support or troubleshooting. Be ready to discuss specific examples where you've solved complex problems, as this will show your problem-solving skills and customer focus.
✨Tip Number 3
Network with current employees or professionals in the robotics field. Engaging with them can provide insights into the company culture and the specific challenges faced by the Technical Support Engineering team.
✨Tip Number 4
Prepare for potential technical assessments by practicing troubleshooting scenarios related to robotics systems. This will not only boost your confidence but also showcase your proactive approach to problem-solving.
We think you need these skills to ace Robotics Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Robotics Technical Support Engineer position. Understand the key responsibilities and required skills, especially focusing on technical problem-solving and customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or engineering roles. Be sure to mention specific examples where you successfully resolved complex issues or collaborated with teams to enhance system performance.
Showcase Your Problem-Solving Skills: Provide concrete examples of how you've tackled challenging technical problems in the past. Use metrics or outcomes to demonstrate your impact, such as reducing downtime or improving system efficiency.
Tailor Your Application: Customize your application materials to reflect the language and values of Amazon Robotics. Use keywords from the job description to align your experience with what they are looking for, particularly around customer obsession and technical expertise.
How to prepare for a job interview at Amazon Careers
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of complex technical problems you've solved in the past. Highlight your analytical thinking and how you approached these challenges, as this role requires a strong problem-solving mindset.
✨Demonstrate Customer Obsession
Since the job emphasizes putting customers first, share experiences where you went above and beyond to ensure customer satisfaction. This could include resolving issues quickly or providing exceptional support.
✨Familiarize Yourself with Robotics Concepts
Even if you lack direct robotics experience, take some time to learn basic robotics concepts and terminology. This will show your enthusiasm for the field and your willingness to learn, which is crucial for this position.
✨Prepare for Technical Questions
Expect technical questions related to hardware and software troubleshooting. Brush up on relevant technologies and be ready to explain your thought process when diagnosing issues, as this will demonstrate your technical expertise.
