Learning Systems & Engagement Admin

Social network you want to login/join with: Learning Systems & Engagement Admin, London col-narrow-left Client: Knight Frank Location: London, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 6789dea67547 Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Contract Type Permanent Employment Type Full-Time Working Requirements Dynamic Working Hours 9:30am to 5:30pm Salary Competitive Division Business Services Location 55 Baker Street Knight Frank is looking to hire a Learning Systems & Engagement Administrator. We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories. Role: The Learning Systems & Engagement Administrator will be responsible for the online optimization, management and day-to-day support of KF’s LMS. They will provide user support and execute ongoing system iterations to enhance the UX, ensuring both the firm and our people are getting the right learning at the right time. Responsibilities: Serve as the SME and advisor on LMS functionality and processes. Oversee and manage the day-to-day operation of the LMS. Identify and resolve technical problems related to the LMS as well as liaise with external contacts to troubleshoot and solve system issues. Understand the impact that system changes/updates can have not only within the system but on the user experience (broadly or for the individual/group). Provide system training for KF population as well as those with administrative permissions. Create up to date LMS documentation, trainings, how to guides and resource materials for learners on how to use the LMS effectively. Understand and consider the user experience in all changes and interactions with the LMS Continuously iterate and improve the design of the LMS and LMS learning delivery/management experiences, identifying the most efficient ways of working. Partner to create and manage online courses within the system Learning Journeys. Identify, build, manage and maintain positive working relationships with core stakeholders across the firm in order to work collaboratively with stakeholders to identify opportunities and support digital delivery and the monitoring of engagement and success. Build, manage and maintain our internal content library outside of and within the LMS. Manage data as needed for the L&D team as well as support and upskill stakeholders. Facilitate Focus Groups to ensure UX, design, delivery, etc. are aligned to business/learner needs. Conduct and analyse LMS engagement data and create reports/read outs to share with stakeholders Conceptualise, create, launch and monitor learning promo campaigns to increase the culture of learning and curiosity as well as drive engagement. Key Experience Required: Previously managed an LMS (. Workday, Cornerstone, Fuse, SAP, Oracle, Moodle, Project Management and Stakeholder Management Data Analysis Understanding of learning and learning system standards, best practices and trends Marketing/Comms and previous experience of Workday (desirable) #LI-SO1 Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies. #J-18808-Ljbffr