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- Tasks: Join us as an Administrative Officer, managing data and supporting our charity's mission.
- Company: WISHH Charity enhances healthcare services at Hull Royal Infirmary and Castle Hill Hospital.
- Benefits: Enjoy a dynamic work environment with opportunities to make a real impact.
- Why this job: Be part of a small team making a big difference for patients and communities.
- Qualifications: Must be highly organized, motivated, and experienced in administration and IT.
- Other info: Represent the charity at events and engage with donors and supporters.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an experienced Administrative Officer to join the WISHH Charity. WISHH raise funds to enhance equipment, facilities and services within Hull Royal Infirmary and Castle Hill Hospital for the benefit of those using these hospitals.
We are looking for a highly motivated and organised individual who loves making a difference and thrives upon a challenge. You will naturally excel at all forms of IT and Microsoft Office applications including Word and Excel, as you will be responsible for the accurate data input, updating and maintenance of all administrative systems and records, to assist in the efficient and smooth running of the Charity and work within the financial procedures and policies.
A key responsibility within this role is to create and maintain positive relationships with donors and fundraisers, delivering first class customer care when dealing with people both face to face and over the telephone.
You will play a significant role in ensuring all forms of media and communication channels are used to promote the charity and its work, including the WISHH website, social media and Just Giving pages, to raise awareness of our latest appeals and acknowledge the wonderful supporters and donors who fundraise to enhance wards and departments across both hospitals.
You will part of a small team making a big difference to the patients cared for across Hull Royal Infirmary and Castle Hill Hospital. A place where no two days are ever the same., The successful candidate will be a highly organised, motivated and experienced administrator, who is able to work on their own initiative. You will support the CEO and Charity Manager to ensure the Charity runs effectively and meets its responsibilities as a Charity registered with the Charity Commission.
The role involves all administrative tasks, ie the processing of all donations, analysis of income from online giving platforms. Clerical duties include emails, telephone calls, managing post, minute taking and responding to general correspondence. As well as keeping the WISHH website and social media up to date to promote the Charity’s work.
As the first point of contact, you will utilise excellent communication skills to assist supporters, hospital staff and visitors. Providing exceptional service, valuing all donors and creating a positive experience with WISHH. Offering guidance when setting up online giving pages to help fundraisers maximise the fundraising.
You will help supporters overcome barriers to understanding using tact and diplomacy, providing advice on a range of charity issues, legal requirements, and ensure understanding of policies and procedures to staff across the Trust and external fundraisers.
You will represent the charity at a range of events and activities, giving short talks where necessary and be involved in all stages of event planning.
Castle Hill Hospital
WISHH Office, Entrance IB, Admin Block, Castle Hill Hospital, Castle Road
Cottingham
HU16 5JQ, https://www.hey.nhs.uk/ (Opens in a new tab), Lisa Whitton
lisa.whitton3@nhs.net
01482622299
WISHH Administrative Officer employer: Hull and East Yorkshire Hospitals NHS Trust
Contact Detail:
Hull and East Yorkshire Hospitals NHS Trust Recruiting Team
+441482622299
lisa.whitton3@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land WISHH Administrative Officer
✨Tip Number 1
Familiarize yourself with the WISHH Charity's mission and recent projects. Understanding their goals and how they impact the community will help you articulate your passion for the role during the interview.
✨Tip Number 2
Highlight your experience in managing administrative tasks and using Microsoft Office applications. Be prepared to discuss specific examples of how you've successfully maintained records and supported a team in previous roles.
✨Tip Number 3
Showcase your communication skills by preparing to share experiences where you've built positive relationships with donors or clients. This will demonstrate your ability to provide exceptional customer service, which is crucial for this position.
✨Tip Number 4
Research the latest trends in charity fundraising and online giving platforms. Being knowledgeable about these topics will allow you to engage in meaningful conversations and show your commitment to enhancing the charity's efforts.
We think you need these skills to ace WISHH Administrative Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the WISHH Administrative Officer position. Understand the key responsibilities and required skills, especially in IT and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous administrative experience, particularly any roles that involved data management, donor relations, or charity work. Use specific examples to demonstrate how you have made a difference in similar positions.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your verbal and written communication skills. Provide examples of how you've successfully interacted with donors, fundraisers, or team members in past roles.
Personalize Your Application: Address your application to the hiring manager, Lisa Whitton, if possible. Mention why you are passionate about working with WISHH and how you can contribute to their mission of enhancing hospital services in Hull.
How to prepare for a job interview at Hull and East Yorkshire Hospitals NHS Trust
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for the WISHH Charity's mission. Share any personal experiences or motivations that drive you to support healthcare initiatives, as this will resonate with the interviewers.
✨Demonstrate Your IT Skills
Be prepared to discuss your proficiency in Microsoft Office applications, especially Word and Excel. You might be asked to provide examples of how you've used these tools in previous roles to manage data and maintain records efficiently.
✨Highlight Your Communication Abilities
Since you'll be the first point of contact for donors and supporters, emphasize your excellent communication skills. Share specific instances where you've successfully managed customer interactions, both in person and over the phone.
✨Prepare for Event Planning Questions
As part of your role, you'll be involved in event planning. Think of examples from your past experiences where you've contributed to organizing events or activities, and be ready to discuss your approach to ensuring their success.
