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- Tasks: Lead daily operations and manage client communication at PlayArts.
- Company: PlayArts is a vibrant community-focused organisation promoting creativity through play-based arts education.
- Benefits: Enjoy health and dental benefits, plus opportunities for professional development.
- Why this job: Join a dynamic team dedicated to inspiring creativity and making a positive impact in the community.
- Qualifications: 4 years of customer service experience; admin experience and arts background preferred.
- Other info: This is a leadership role with a focus on fostering a positive company culture.
The predicted salary is between 28800 - 43200 £ per year.
PlayArts is seeking a full-time General Manager. The General Manager’s main purpose is to lead general administrative duties and ensure the flow of daily functions at our main location. The General Manager should have a positive attitude and customer service skills as they will be acting as an ambassador for PlayArts. The ideal candidate is a strong multi-tasker and problem solver. Candidates must be well organized and self-motivated with strong verbal and written communication skills. The General Manager reports to The Operations Director. This is a leadership position. The General Manager will work with the Executive Director, Operations Director and Program Directors as we continue to develop PlayArts company policy and culture.
Schedule: Full time Mon-Fri
Job Duties:
- Managing client communication: Answering phone calls, business email boxes, and checking mail
- Being able to give customers detailed information about PlayArts and the services we offer
- Attending biweekly marketing and Leadership meetings
- Ensuring policies, process documents, systems, company tools, and marketing materials are accurate and up-to-date
- Staff-wide communication
- Identify and communicate culture issues and facilitate culture-building activities such as quarterly staff events and staff birthdays
- Identify and problem-solve company-wide issues and improve efficiency by creating strategies and processes
- Ordering marketing materials for various departments
- Ordering, checking and maintaining general cleaning, first aid, and office supplies
- Sending invoices and processing refunds
- Managing company bills and subscriptions
- Check writing
- Ensuring the cleanliness, maintenance and organization of main physical location and maintaining: This includes maintaining and performing a daily, weekly, monthly and quarterly checklist of cleaning tasks as well as supervising the daily cleaning tasks of teachers and weekend staff
- Scheduling building maintenance requests as needed
- Assisting with onboarding of new staff by acquainting them with general maintenance and organizational processes, procedures and storage items and locations
- Processing and maintaining up-to-date door and alarm codes for employees
Role Requirements:
- At least 4 years customer service required
- Experience in an administrative role preferred
- Experience with children preferred
- Interest or background in the arts is a plus
Health and dental
Professional Development
WHO WE ARE
Our Mission: To create community and inspire creativity through play-based arts education
Our Philosophy:
- We believe play is important
- We believe autonomy promotes learning
- We believe risk is a part of life
- We believe in respect
- We believe mistakes are learning opportunities
Our Vision: To be a change-making educational leader and impactful community resource, revolutionizing learning, parenting, and employment in and beyond Philadelphia.
OUR CORE VALUES: PlayArts is an equal opportunity employer and everyone is welcome here. We recognize that diversity can only make us better. PlayArts makes admissions and employment decisions without regard to race, color, religious creed, disability, ancestry, national origin, language, age or sex and provides reasonable accommodations for those who need them for religious or medical reasons, as required by law.
General Manager: PlayArts employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager: PlayArts
✨Tip Number 1
Familiarise yourself with PlayArts' mission and core values. Understanding their philosophy on play-based arts education will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your experience in problem-solving and multi-tasking will be crucial for this role.
✨Tip Number 3
Network with current or former employees of PlayArts if possible. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since the General Manager acts as an ambassador for PlayArts, demonstrating your ability to handle client communication effectively will be key.
We think you need these skills to ace General Manager: PlayArts
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the General Manager at PlayArts. Familiarise yourself with their mission and values to align your application with their culture.
Tailor Your CV: Highlight relevant experience in customer service and administrative roles. Emphasise your organisational skills and any experience you have with children or in the arts, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and problem-solving skills. Mention specific examples from your past experiences that demonstrate how you can contribute to PlayArts' mission and values.
Proofread Your Application: Ensure that your CV and cover letter are free from grammatical errors and typos. A well-written application reflects your strong verbal and written communication skills, which are essential for this position.
How to prepare for a job interview at Job Traffic
✨Showcase Your Leadership Skills
As a General Manager, you'll be in a leadership role. Be prepared to discuss your previous experiences leading teams, resolving conflicts, and fostering a positive work environment. Highlight specific examples where you successfully managed a team or project.
✨Demonstrate Customer Service Excellence
Since the role involves significant client communication, emphasise your customer service skills. Share stories that illustrate how you've handled challenging customer interactions and ensured satisfaction, showcasing your ability to be an ambassador for PlayArts.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills. Bring examples of how you've managed multiple tasks or projects simultaneously. Discuss any systems or tools you use to stay organised and ensure efficiency in your work.
✨Align with PlayArts' Values
Familiarise yourself with PlayArts' mission and core values. During the interview, express how your personal philosophy aligns with theirs, particularly regarding creativity, community, and the importance of play in education. This will show your genuine interest in the company culture.
