Business Systems Analyst

Location: Whiteley, with flexibility to work from home dependent on business demands

The Role:

Leidos UK is seeking an enthusiastic and motivated Business System Analyst to join our dynamic team of IT experts. This is an exciting opportunity for individuals with a passion for infrastructure and tooling, particularly those with experience in operational support environments.

What will I be doing?

You will provide day-to-day second-line support for infrastructure services, assist the Service Desk with escalated issues, and work closely with third- and fourth-line vendor experts to resolve complex incidents and problems. This is a hands-on role with the potential to contribute to system design, change management, and process development.

Key Responsibilities:

• SaaS (Kahootz) Platform Management: Manage user access and permissions, ensuring timely resolution of user requests. Act as the first point of contact for platform-related queries and support.
• Reporting and Analytics: Prepare and deliver weekly programme status reports for both the customer and internal leadership teams. Develop and maintain Power BI dashboards and reports to support operational insight and decision-making.
• User Training and Support: Deliver structured training sessions and create supporting documentation for end users. Gather and act on feedback to improve platform usability and adoption.
• Business Analysis: Collaborate with stakeholders to gather and document business requirements for platform improvements. Support ongoing evaluation of platform performance and user engagement.

Keeping an eye on the technology landscape is essential, too – identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value – we are all catalysts for innovation and improvement and committed to continuous improvement in everything we do.

To work with our talented team and our customers you would need to be able to achieve security clearance.

What does Leidos need from me?

• Proven experience in a business analyst or service desk role, ideally within a SaaS environment.
• Strong proficiency with Power BI and Excel for data analysis and visualization.
• Excellent communication and interpersonal skills, with experience engaging both technical and non-technical stakeholders.
• Familiarity with ITIL or service management best practices is a plus.
• Detail-oriented with strong organisational and time management skills.

It would be ideal if you also had:

• Experience delivering end-user training and support documentation.
• Understanding of user access management and SaaS platform administration.
• Ability to interpret and present data clearly to diverse audiences.
• Occasional travel to other Leidos and customer sites may be required.

Clearance Requirements:

• Clearance to Start: SC
• Clearance for Role: SC

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

• Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
• Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
• People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.