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- Tasks: Provide 1st line IT support, troubleshoot issues, and manage incidents.
- Company: Join a growing IT services business with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days holiday, and more perks!
- Why this job: Great opportunity to kickstart your IT career in a supportive environment.
- Qualifications: Previous IT helpdesk experience preferred; driving license and transport are a plus.
- Other info: Start ASAP, ideally in Jan/Feb 2025.
1st Line IT Support Permanent Norwich (Hybrid) £25,000 – £29,000 (DOE) 1st Line IT Support Technician needed for a hybrid remote permanent position based near Norwich (Norfolk). Start ASAP ideally Jan/Feb 2025. A chance to join an established + growing IT services business. Previous IT Service Desk / Helpdesk experience strongly preferred. Key skills, experience + tasks include: 1st line technical support for Windows / Microsoft technical environments. Logging calls, troubleshooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Full UK Driving licence and own transport preferred. Experience of IT Services / Managed Services / Outsourced businesses would be a bonus. Technical Environment: Windows, AD, O365, desktop PCs, laptops, mobile devices, DNS/DCHP, VPNs, firewalls, Macs, Linux, web hosting, IP phone systems. Benefits: £25k-29k Salary (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more
1st Line IT Support (Norwich) employer: Syntax Consultancy Ltd
Contact Detail:
Syntax Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support (Norwich)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows, AD, O365, and VPNs. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in IT Service Desk or Helpdesk roles during your conversations. Be ready to discuss specific examples of how you've successfully resolved technical issues for end-users.
✨Tip Number 3
Since this role involves remote support, practice your communication skills. Being able to explain technical concepts clearly and concisely over the phone or via chat is crucial for success in this position.
✨Tip Number 4
If you have a full UK driving license and your own transport, make sure to mention this in your discussions. It shows your readiness to meet the job's requirements and can be a significant advantage.
We think you need these skills to ace 1st Line IT Support (Norwich)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous IT Service Desk or Helpdesk experience in your application. Detail specific instances where you provided 1st line technical support, logged calls, and resolved IT issues.
Showcase Technical Skills: List your technical skills that align with the job description, such as experience with Windows, AD, O365, and other relevant technologies. Be specific about your familiarity with troubleshooting and diagnosing issues in these environments.
Tailor Your CV: Customize your CV to reflect the key skills and experiences mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Mention your passion for IT support and how your background aligns with the company's needs, especially regarding remote support and incident management.
How to prepare for a job interview at Syntax Consultancy Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, AD, O365, and other relevant technologies. Highlight specific examples of how you've provided 1st line support in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through a troubleshooting scenario. Explain your thought process and how you would diagnose and resolve common IT issues.
✨Understand the Company Culture
Research the company and its values. Be ready to explain why you want to work there and how you can contribute to their growth and success in the IT services sector.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask about the role, team dynamics, and the company's approach to IT support. This shows your interest and helps you assess if it's the right fit for you.
