Head of Service Design

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)About usNational charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone.About the roleAre you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss?Hearing Dogs for Deaf People is seeking a forward-thinking and experienced Head of Service Design to shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing.What you ll be doing:Shape the vision and strategy for service design at Hearing Dogs for Deaf PeopleLead the development and implementation of inclusive, user-centred design methodologies, grounded in real needs and impact insightsCollaborate with the Head of Service Engagement to ensure co-creation with people with lived experience is central to our approachOversee content and experience design, ensuring consistency, clarity, and accessibility across all channelsPartner with Marketing & Communications and IT to support digital transformation, ensuring inclusive and accessible servicesGuide iterative testing, piloting, and improvement of all services, embedding feedback and insight at every stageWork closely with the Head of Impact to embed robust evaluation into the design process, ensuring services are scalable and evidence-basedChampion cross-team collaboration, embedding service design thinking across the organisationBuild buy-in and advocate for the value of service design with senior leaders and stakeholdersAbout youYou re an experienced service designer and collaborative leader with a deep commitment to inclusion, impact, and innovation. You thrive on translating complex user journeys into meaningful service experiences and you know how to bring others on the journey with you.Skills and experience:Expert in user-centred and inclusive design, with a strong background in service design, co-creation, and accessibilityStrategic thinker with a holistic understanding of service systems, able to move seamlessly between high-level planning and hands-on deliveryCollaborative and impact-driven, skilled at working cross-functionally and translating user insight into tangible improvementsHow to applyAs part of the recruitment process, we are requesting:A comprehensive CVA supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)Closing date: 27 June 2025 #J-18808-Ljbffr