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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service daily.
- Company: Join i2r, a global leader in innovative aluminium foil packaging.
- Benefits: Enjoy competitive salary, full-time hours, and a permanent position.
- Why this job: Be the vital link between customers and operations, making a real impact.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 42000 £ per year.
Customer Service Coordinator – FMCG / Internal Account Manager Telford Salary – Competitive Full Time – Permanent i2r manufactures a comprehensive range of aluminium foil wrinklewall and smoothwall containers used throughout the food industry. As a global leader in our field, we supply superior, lightweight, robust aluminium foil packaging for food for many leading retail brands as well as foil containers for wholesaler and distributor markets worldwide. The Role We are looking for a Customer Service Coordinator known internally as an Internal Account Manager to maintain satisfaction and management of the day-to-day customer account activity allowing commercial functions to be able to focus on growing and developing new business. The Internal Account Manager will act as the interface between the operational aspects of the organisation and the customer with bi-directional feedback i.e. customer requirements filtering into the organisation and operational information feeding out of the organisation back to the customer. The quality and timeliness of this information is of the essence to ensure excellent customer service is reached. Main Duties and Responsibilities: Establish and develop relationships with both new and existing contacts within the allocated customer portfolio to determine customer\’s needs, expectations, limitations, and requirements for the purpos…
Customer Service Coordinator - FMCG employer: i2r Packaging Solutions Careers
Contact Detail:
i2r Packaging Solutions Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - FMCG
✨Tip Number 1
Familiarize yourself with the FMCG industry and the specific challenges it faces. Understanding the dynamics of fast-moving consumer goods will help you speak confidently about how you can contribute to customer satisfaction.
✨Tip Number 2
Highlight your experience in managing customer accounts or relationships. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you would effectively relay customer feedback to internal teams. Show that you can be the bridge between customers and the organization.
✨Tip Number 4
Research i2r and their product offerings. Being knowledgeable about their aluminium foil containers and how they serve the food industry will show your genuine interest in the role and the company.
We think you need these skills to ace Customer Service Coordinator - FMCG
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or account management, especially within the FMCG sector. Use specific examples to demonstrate your ability to manage customer relationships effectively.
Showcase Communication Skills: Since the role involves acting as an interface between customers and the organization, highlight your communication skills. Provide examples of how you've successfully communicated with clients or managed feedback in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific needs of the company. Mention why you are interested in working for i2r and how your skills align with their mission to provide excellent customer service.
How to prepare for a job interview at i2r Packaging Solutions Careers
✨Understand the Company and Its Products
Before the interview, make sure to research i2r and its range of aluminium foil products. Understanding their market position and the specific needs of their customers will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully managed customer accounts or resolved issues. Highlight your ability to build relationships and communicate effectively, as these are crucial for a Customer Service Coordinator.
✨Emphasize Your Organizational Abilities
As the role involves managing day-to-day customer account activities, be ready to discuss how you prioritize tasks and manage time effectively. Share specific strategies or tools you use to stay organized and ensure timely communication.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
