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For Companies At a Glance
- Tasks: Lead a team, drive customer service, and create a welcoming store environment.
- Company: Join Costa Coffee, a global brand known for its passion and innovation in coffee.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and potential bonuses up to £11,500.
- Why this job: Be part of a diverse culture that values your individuality and growth.
- Qualifications: Strong leadership experience and a passion for team development are essential.
- Other info: This role offers the chance to shape your success and impact the community.
The predicted salary is between 28800 - 42000 £ per year.
16 January 2025
At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.
And as a Store Manager, you can too.
So, why Costa?
We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £11,500 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward-thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
#J-18808-Ljbffr
Store Manager - Balham employer: Costa Coffee
Contact Detail:
Costa Coffee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Balham
✨Tip Number 1
Show your passion for coffee and customer service! When you engage with us, make sure to highlight any previous experience in the food and beverage industry, especially in roles that required strong customer interaction.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed and developed teams in the past. We value strong leaders who can inspire and motivate their teams.
✨Tip Number 3
Familiarize yourself with our company values and culture. Be prepared to discuss how your personal values align with ours, particularly around diversity, equity, and inclusion, as well as your approach to creating a positive work environment.
✨Tip Number 4
Think about your vision for the store. Be ready to share innovative ideas on how you would enhance customer experience and drive sales, showing us that you're not just a manager but a forward-thinker who can contribute to our growth journey.
We think you need these skills to ace Store Manager - Balham
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Costa Coffee's values and culture. Highlight how your personal values align with their commitment to diversity, equity, and inclusion in your application.
Showcase Leadership Experience: Emphasize your experience in managing and developing teams. Provide specific examples of how you've successfully led a team and improved customer service in previous roles.
Highlight Customer Focus: Demonstrate your understanding of customer needs and how you have previously driven a strong customer service culture. Mention any relevant metrics or achievements that showcase your impact.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that are most relevant to the Store Manager position. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at Costa Coffee
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you empower others.
✨Understand Customer Service Excellence
Costa Coffee values a strong customer service culture. Be ready to discuss your approach to customer service and how you've driven positive customer experiences in previous roles. Highlight any metrics or feedback that showcase your success.
✨Emphasize Community Engagement
Since the role involves working within the local community, think about ways you've engaged with customers outside of the store. Share any initiatives you've led or participated in that helped attract new customers or foster community relationships.
✨Align with Company Values
Familiarize yourself with Costa Coffee's values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. Be prepared to discuss how your personal values align with these and provide examples from your experience.
