Branch Manager - Electrical Wholesale

Location: London

Reporting to: Regional Manager / Area Director

Employment Type: Full-Time, Permanent

Job Purpose:

To lead and manage the daily operations of the branch, ensuring profitability, growth, and excellent customer service. The Branch Manager will oversee all aspects of branch performance including sales, stock management, staff development, and customer relationships.

Key Responsibilities:

• Operational Management
  • Oversee day-to-day branch operations including warehousing, logistics, and trade counter.
  • Ensure compliance with health & safety and company procedures.
• Sales & Business Development
  • Drive branch revenue through proactive customer engagement and local business development.
  • Identify opportunities for growth and new business within the local market.
  • Manage key accounts and maintain strong customer relationships.
• People Management
  • Lead, coach, and develop a high-performing team including sales staff, drivers, and warehouse operatives.
  • Manage recruitment, training, performance reviews, and succession planning.
• Financial & Stock Control
  • Manage the branch P&L, delivering on agreed budgets and KPIs.
  • Monitor stock levels, control costs, and reduce wastage or shrinkage.
• Customer Service
  • Ensure exceptional service is delivered across all customer touchpoints.
  • Handle customer queries and resolve issues quickly and effectively.

Skills & Experience Required:

• Proven experience in branch, operations or general management within the electrical wholesale industry (or similar trade-based distribution environment).
• Strong commercial awareness and ability to grow branch turnover and margin.
• Excellent leadership and team development skills.
• Solid understanding of stock control, purchasing, and supply chain processes.
• Confident communicator with strong negotiation and relationship-building ability.
• Proficient with business software and ERP/stock management systems.

Qualifications:

• GCSEs (or equivalent) in Maths and English essential.
• Further qualifications in business, sales, or management desirable.
• Electrical product knowledge or background highly advantageous.

Whats in it for you?

• Competitive salary with performance-related bonus
• Company car or car allowance (if applicable)
• Pension scheme and company benefits
• Career development and internal progression opportunities
• Supportive and autonomous working environment

Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.