Neighbourhood Manager

Your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear residents’ concerns around their tenancy or local issues on their estate. Then you might be inspecting your estates with a colleague from Repairs or Estates Services, before heading across to meet a vulnerable resident who needs your help. As a Neighbourhood Manager, you’ll work in your designated neighbourhood with a requirement to work from the Brent office. You’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. You’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of their needs. Your role covers all aspects of housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. If you’re creative in your problem solving, energised by supporting your residents and, like us, committed to helping people flourish, we want to hear from you. To be successful in this role, you’re: * experienced within a customer facing role, preferably within housing management and ideally within the social housing sector * knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding * resilient with a positive, flexible, compassionate and can-do approach * organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively * be prepared to undertake a level 3 qualification in Housing Management if not already held. This role will require a basic DBS check. Here are just a few of the benefits of working at Peabody: * Flexible and hybrid working * 30 days\’ annual leave, plus bank holidays * Up to 10% pension contribution, matched 1:1 * Two additional paid volunteering days each year * Flexible benefits scheme, including options for healthcare, dental care, and more Closing date: 15th July 2025 at midnight. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer