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- Tasks: Lead and manage daily operations, driving growth and team performance.
- Company: Join Petair UK, a leader in pet relocation services under IVC Evidensia.
- Benefits: Enjoy free parking, car allowance, 26 days holiday, and pet treatment discounts.
- Why this job: Shape the future of a dynamic business while fostering a supportive workplace culture.
- Qualifications: Proven leadership experience, strong commercial awareness, and excellent communication skills required.
- Other info: Must live between Tarby and Dorset and have a full UK driving license.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Job Advert: General Manager – Petair UK
Location: Tarby & Dorset
Salary: Up to £60,000 negotiable DOE
Closing date: Friday 7th February
About Us
Petair UK, part of IVC Evidensia, is a market-leading provider of pet relocation services. We are seeking an experienced and dynamic General Manager to join our team, working across both our Tarby and Dorset locations. This is a critical leadership role that will oversee the operational efficiency, growth, and overall success of the business, working closely with the Managing Director.
The Role
As General Manager, you will be responsible for the day-to-day management of the company, providing strategic leadership, driving business growth, and fostering a high-performing, motivated team. You will be the key point of communication between departments and will ensure smooth, effective operations that align with our company goals.
Hours: The hours are full time 40 hours per week predominantly Monday-Friday (between 9am-5pm) however on occasion there is an element of OOH work whereby you may need to be contacted outside of these hours.
Key Responsibilities:
- Leadership & People Management: Provide strong, supportive leadership to management and staff, handling high-level HR and people management issues to foster engagement and retention.
- Business Growth: Identify and seize new business opportunities, building lasting relationships with airlines, agents, and corporate partners.
- Operational Oversight: Monitor all business areas, ensuring processes run efficiently and align with company policies and future strategies.
- Crisis Management: Manage the most complex customer service issues, including high-stakes compensation claims.
- Communication: Act as a key liaison between the Managing Director and the management team, ensuring goals are clear and aligned across the company.
- HR & Staff Development: Oversee recruitment, performance evaluations, and professional development systems to create a supportive and high-performing workplace.
- Marketing & Advertising: Lead marketing initiatives, including social media and advertising strategies, to enhance the company’s market presence.
- Task Delegation: Set clear goals, delegate effectively, and assess performance to ensure tasks are completed on time and within budget.
- Travel: Represent the company at industry events and business meetings, maintaining and building valuable partnerships.
Skills & Qualifications: Proven leadership and people management experience, strong commercial awareness and a track record of driving business growth, exceptional organisational, prioritisation, and problem-solving skills, solid HR experience, including recruitment, training, and conflict resolution, excellent communication skills, both written and verbal, ability to innovate and adapt in a fast-paced environment.
Why Join Us? This is a unique opportunity to shape the future of a growing, dynamic business. If you are a strategic thinker with a passion for operational excellence and team development, we want to hear from you. Ideally you will live between these 2 main locations that we cover and must have full UK driving licence.
Because our people matter: We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from:
- Free parking
- Car allowance, company laptop & company mobile
- 26 days holiday plus bank holidays
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Initiatives focused on colleague wellbeing
- Company sick pay
- Company pension scheme
- Discounted treatment for your own pets at an IVC Evidensia practices
- Access to discounts/cashback with hundreds of participating retailers
Salary: Up to £60,000 DOE
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General Manager - Petair UK employer: IVC Evidensia
Contact Detail:
IVC Evidensia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Petair UK
✨Tip Number 1
Familiarize yourself with the pet relocation industry. Understanding the specific challenges and opportunities in this field will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the pet services sector. Attend industry events or join relevant online forums to connect with potential colleagues and partners, which can give you an edge in your application.
✨Tip Number 3
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams and driven business growth.
✨Tip Number 4
Research Petair UK and IVC Evidensia's values and mission. Aligning your personal values with theirs can show that you're a great cultural fit for the company.
We think you need these skills to ace General Manager - Petair UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at Petair UK. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant leadership and people management experience. Emphasize your track record in driving business growth and operational efficiency, as these are critical for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and passion for operational excellence. Use specific examples from your past experiences to demonstrate how you can contribute to the success of Petair UK.
Highlight Communication Skills: Since effective communication is essential for this role, ensure that your application reflects your strong written and verbal communication skills. Mention any relevant experiences where you acted as a liaison or managed complex customer service issues.
How to prepare for a job interview at IVC Evidensia
✨Showcase Your Leadership Skills
As a General Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully led teams, managed conflicts, and fostered a positive work environment.
✨Demonstrate Business Acumen
Highlight your experience in driving business growth. Discuss strategies you've implemented in the past that resulted in increased revenue or improved operational efficiency.
✨Prepare for Crisis Management Scenarios
Expect questions about handling complex customer service issues. Prepare to share examples of how you've effectively managed crises and resolved high-stakes situations.
✨Communicate Clearly and Effectively
Since communication is key in this role, practice articulating your thoughts clearly. Be ready to explain how you would ensure alignment between departments and the Managing Director.
