Logistics Manager

Operations Manager, Consumer Hardware Logistics (Contract)

Location: London – Hybrid working

Duration: 12 months

Are you a highly organised and data-driven logistics professional looking for an exciting contract opportunity within a world-leading technology company? We\’re seeking an Operations Manager to join our Consumer Hardware Logistics team and play a pivotal role in ensuring the seamless flow of our innovative products to market, including phones, Nest, and Fitbit devices.

This is a 12-month fixed-term contract position, critical for covering a period of leave, with an immediate start preferred. You\’ll be joining a dynamic team during our highest volume period, ahead of a major product launch at the end of August.

What You\’ll Be Doing:

This role focuses on three key areas, ensuring our logistics operations are efficient and effective:

• 3PL Logistics Vendor Management:

• You\’ll coordinate closely with our third-party logistics (3PL) vendors.
• This involves understanding and communicating forecasting to anticipate daily volumes.
• You\’ll manage any urgent rush orders or prioritisation needs.
• A key part of this will be coordinating Value Added Services (VAS), such as product labelling for compliance or rework, ensuring additional work on products is handled efficiently.

• Data Analysis & Optimisation:

• Leveraging your medium to advanced spreadsheet skills (ideally Google Sheets, but strong Excel experience is highly transferable), you\’ll dive deep into our logistics data.
• You\’ll analyse shipments and volume data to ensure everything is dispatched correctly.
• A critical aspect will be assessing forecast accuracy and evaluating how effectively our overall operation is running, identifying areas for improvement.

• Project Management & Launch Support:

• You\’ll play a vital role in upcoming projects, including supporting our significant product launch at the end of August, which is our highest volume period and a time of great excitement!
• A key project will involve bringing up a new vendor, requiring strong project planning skills.
• While you won\’t own this project outright, you\’ll work alongside a full-time employee, managing workstreams, and chasing cross-functional teams to drive progress.

Who You\’ll Be Working With:

You\’ll be an integral part of a collaborative team, reporting into the Regional Lead for both forward and reverse logistics. Your direct colleagues will include:

• Three other full-time Operations Managers and the Operations Lead for EMEA logistics.
• You\’ll also interact closely with two dedicated vendors focused on forecasting/data analysis and VAS/quality programs.

While the primary focus of this role is forward logistics (getting products out), there may be some engagement with our reverse logistics teams.

What We\’re Looking For:

• Experience:
• Approximately 2-3 years of experience in a logistics-focused role. We\’re not looking for deep experience, but enough to understand the fundamentals and generalities of logistics.
• Proven industry experience in logistics, logistics management, or a related field. This is a backfill role, so the ability to get up to speed quickly is crucial.
• Experience from warehousing, transportation management, or fulfilment environments (e.g., from companies like Amazon or Ocado) would be highly beneficial. Experience in brokerage isn\’t the right fit.
• Prior experience doesn\’t necessarily need to be within a tech company.
• Skills:
• Medium to advanced proficiency in spreadsheets (Google Sheets or Excel) for robust data analysis.
• Strong project planning and general project management capabilities.
• Excellent understanding of 3PL operations and general logistics principles.
• A proactive approach with strong communication skills, particularly when chasing cross-functional teams and managing external vendors.