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- Tasks: Be the friendly face of our airline, helping passengers check-in and ensuring a smooth journey.
- Company: Join a dynamic airline dedicated to exceptional customer service and memorable travel experiences.
- Benefits: Enjoy 24 days of annual leave, discounted medical cover, and flight discounts!
- Why this job: Make a real impact on travelers' journeys while working in a vibrant, fast-paced environment.
- Qualifications: Flexibility for shifts, strong customer service skills, and a passion for aviation are key.
- Other info: Opportunities for growth and a chance to meet interesting people from around the world!
The predicted salary is between 24000 - 36000 £ per year.
Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers must be flexible to work shifts will involved working weekends
Daily Duties will include:
-Check-In passengers ensuring security compliance and document checks are carried out accurately
-Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquire
-Carry out Passenger Service duties for both arrival and departure flight handling, including
- Offering warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
-Special Services, arrange meet and greet for VIP’s
-Departure Flight preparation, seat planning
-Arrival Flight preparation and Departure Gate reconciliation Handling
-Host and supervise check-in facility & Staff
-Flight Management
-Monitor flight status to take necessary action including connection flights
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Aviation
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Checks
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Customer Service
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Holidays
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Security
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Airline Ticketing
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Japanese Language Proficiency Test
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airline
24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave)
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Discounted private medical cover
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Defined Contribution Pension
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Group Life cover
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Discounts on flights
PASSENGER SERVICE AGENT X 2 employer: Heathrow Personnel
Contact Detail:
Heathrow Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PASSENGER SERVICE AGENT X 2
✨Tip Number 1
Familiarize yourself with the airline industry and customer service best practices. Understanding the nuances of passenger handling and the importance of a positive customer experience will set you apart during the interview.
✨Tip Number 2
Highlight your flexibility and willingness to work shifts, including weekends. This role requires adaptability, so be prepared to discuss your availability and any previous experience in similar environments.
✨Tip Number 3
Showcase any language skills you have, especially if you speak Japanese or other relevant languages. Being multilingual can be a significant advantage in providing excellent service to diverse passengers.
✨Tip Number 4
Prepare to discuss scenarios where you've successfully handled customer inquiries or resolved issues. Real-life examples will demonstrate your problem-solving skills and ability to maintain a positive demeanor under pressure.
We think you need these skills to ace PASSENGER SERVICE AGENT X 2
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Passenger Service Agent position. Highlight the key responsibilities and required skills, such as customer service excellence and flexibility in working shifts.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, ticketing, and any previous roles in aviation or hospitality. Use specific examples that demonstrate your ability to handle passenger inquiries and ensure a positive experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the airline industry. Mention your ability to work under pressure and your commitment to providing a warm welcome to passengers.
Highlight Language Skills: If you have proficiency in Japanese or any other languages, make sure to highlight this in your application. Language skills can be a significant asset in the role of a Passenger Service Agent.
How to prepare for a job interview at Heathrow Personnel
✨Show Your Customer Service Skills
As a Passenger Service Agent, delivering fantastic customer service is key. Be prepared to share examples of how you've handled difficult situations or gone above and beyond for customers in the past.
✨Demonstrate Flexibility
Since the role requires working shifts, including weekends, highlight your flexibility and willingness to adapt to changing schedules. Share any previous experiences where you successfully managed shift work.
✨Familiarize Yourself with Flight Operations
Understanding the basics of flight operations, such as check-in procedures and ticketing, will give you an edge. Brush up on relevant terminology and processes to show your enthusiasm and readiness for the role.
✨Emphasize Teamwork and Communication
This role involves working closely with other staff members. Be ready to discuss how you collaborate with others and communicate effectively, especially in high-pressure situations like flight handling.
