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- Tasks: Join our team to provide top-notch customer service at concerts and events.
- Company: Usher Hall is a vibrant 5-star performance venue in Edinburgh.
- Benefits: Enjoy flexible hours, a fun work environment, and the chance to meet new people.
- Why this job: Be part of an exciting cultural scene while developing your skills in a supportive team.
- Qualifications: No prior experience needed, just bring a positive attitude and teamwork spirit!
- Other info: Casual position with varied hours, mostly evenings and weekends.
The predicted salary is between 24346 - 24346 £ per year.
Job Description Cultural Venues Customer Service Assistants Usher Hall Bars Salary: £24,346 (pro-rata for part time) Hours: Casual/relief – Various hours We are looking for confident, friendly and customer service focused individuals who are committed and driven to providing the highest quality customer service to join our 5-star performance venue, the Usher Hall. Usher Hall is a busy concert venue, with a full and varied programme from now until the end of the year and beyond. You will be working as part of a team and assisting in the efficient running of the scheduled concerts, private events and functions. You will be working predominantly as a bars assistant, however you will be required to work in a variety of different positions if necessary, including but not limited to bar work and selling points, stewarding, controlling entry in the venues and monitoring audiences. This is a casual position with no guaranteed or set hours, The majority of events take place in the evenings and weekends. Interested candidates do not necessarily need to have previous experience in a customer setting to apply, but you must be able to demonstrate a can do attitude and be a team player. We\’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation. As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council Follow us on Twitter at @edincounciljobs
Customer Service Assistant (Front of House and Bar) - Usher Hall - EDN29958 employer: CITY OF EDINBURGH COUNCIL
Contact Detail:
CITY OF EDINBURGH COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Front of House and Bar) - Usher Hall - EDN29958
✨Tip Number 1
Familiarize yourself with the Usher Hall and its events. Knowing the venue's history, types of performances, and audience demographics can help you engage in meaningful conversations during the interview.
✨Tip Number 2
Demonstrate your customer service skills through examples from your past experiences, even if they are not directly related to a formal customer service role. Highlight situations where you showed a positive attitude and teamwork.
✨Tip Number 3
Prepare for the behavioral interview by reflecting on how you embody the values of Respect, Integrity, and Flexibility. Think of specific instances where you demonstrated these behaviors in a team setting.
✨Tip Number 4
Show your enthusiasm for working in a busy environment like the Usher Hall. Express your willingness to adapt to various roles and your excitement about contributing to a vibrant cultural venue.
We think you need these skills to ace Customer Service Assistant (Front of House and Bar) - Usher Hall - EDN29958
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Focus on the importance of customer service and teamwork, as these are crucial for the position.
Highlight Relevant Skills: Even if you don't have direct experience in a customer service role, emphasize any transferable skills you possess. Showcase your can-do attitude, ability to work in a team, and flexibility in handling various tasks.
Demonstrate Alignment with Company Values: In your application, reflect on how your personal values align with the company's behaviours of Respect, Integrity, and Flexibility. Provide examples from your past experiences that illustrate these qualities.
Craft a Strong Cover Letter: Write a tailored cover letter that expresses your enthusiasm for the role and the venue. Mention why you want to work at Usher Hall and how you can contribute to creating a positive experience for customers.
How to prepare for a job interview at CITY OF EDINBURGH COUNCIL
✨Show Your Customer Service Skills
Even if you don't have direct experience, be ready to share examples of how you've provided excellent service in any capacity. Highlight your friendly demeanor and willingness to help others.
✨Demonstrate Teamwork
Since you'll be working as part of a team, prepare to discuss situations where you've successfully collaborated with others. Emphasize your ability to support colleagues and contribute to a positive work environment.
✨Embrace Flexibility
This role requires adaptability, so be prepared to talk about times when you've had to adjust to changing circumstances. Show that you're open to taking on various roles and responsibilities as needed.
✨Align with Our Behaviours
Familiarize yourself with the behaviours of Respect, Integrity, and Flexibility. Think of examples from your past experiences that demonstrate these values, and be ready to discuss how you can bring them into your work at Usher Hall.
