Technical Delivery Manager / Technical PM - Electronic Communications Surveillance

Job Description

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

A fantastic new opportunity has become available for Technical Delivery Manager with one of our Financial Services clients based in London.

Role : Technical Delivery Manager – Electronic Communications Surveillance

Location : London (3 Days week Onsite)

Duration : 6 Months

Status : Inside IR35

Rate: Circa £850/Day

Definition and delivery of the IT program to implement electronic communications surveillance platform and service (as a continuation of the already implemented phase currently in production).

Delivery of the service operating model and successful handover post go live to the service owners.

Experience and Skills required :

• Experienced with NICE Actimize SaaS Survey-X solution – Electronic Communications Surveillance
• Experience in Financial Sector and Regulated organisation in Compliance and Surveillance Architecture solution delivery.
• Experience in database management systems (e.g., SQL, NoSQL)
• Excellent problem-solving and communication skills. Strong experience of different data architectures including hub and spoke, data lakes, data fabrics, lakehouses.
• Deep and broad experience of developing technical data integration solutions in large or medium sized enterprises.
• Experience leading delivery teams in a global or regional organization.
• Proven experience in leading and managing teams in the delivery of complex data platform projects.
• Strong experience with Azure data PaaS services and application delivery on the Azure platform.
• Delivering platforms with C#, SQL, JSON, XML, APIs, file transfer and message bus technology.
• Strong knowledge of database systems, data modelling, and data integration technologies and design patterns.
• Collaborative and curious practices to develop strong well thought through solutions.
• Curiosity to learn new ways of delivering solutions and openness to new designs or other people’s ideas.

Responsibilities:

• Technology Delivery Management:
• Definition of objectives, success factors, key performance indicators, business outcomes, business change and technology deliverables.
• Development and executions of comprehensive delivery plans, including timelines, resources, budgets, issue and risk management.
• Implementation of program stakeholder governance to oversee delivery, track and report progress, manage scope, issues, and risks.
• Architecture:
• Conduct thorough stakeholder meetings and gather required information to validate solution architecture.
• Document business requirements, business capability, process flows, and technical specifications in a clear and detailed manner.
• Validate target-state solution architecture and service catalogue.
• Develop architecture roll-out plan based on business, compliance, IT and legal requirements roadmap.
• Business Process Improvement:
• Collaborate with business stakeholders to identify end to end processes, pain points, inefficiencies, and areas for improvement and automation.
• Analyse current processes and design innovative solutions.
• Lead process reengineering efforts to optimize and improve operational performance.
• Collaborate with other technology, end-user or business change teams in designing the end-to-end process and service.
• Platform Adoption:
• Develop and execute a comprehensive solution based on the program charter.
• Provide training and support to end-users to ensure successful adoption and effective use of the platform.
• Team Management:
• Lead and mentor a cross-functional team of technical experts, developers, analysts, testers, and end-users.
• Foster a collaborative and results-oriented team environment.
• Provide guidance and support to team members to achieve project objectives.

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunity’s employer.

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