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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat while resolving their issues.
- Company: Join a leading property management business recognised as a 'Great Place to Work UK'.
- Benefits: Enjoy a fully remote role with full training, competitive salary, and growth opportunities.
- Why this job: Be part of a supportive team that values your contributions and offers career progression.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others are essential.
- Other info: Occasional travel may be required; must be eligible to work in the UK.
Customer Service Agent - Remote Customer Service Agent - Home based - Leading Property Business - Full training provided.
Are you a customer service superstar who thrives in a remote environment? Do you genuinely enjoy helping people and improving their experience? Our client, a leading and "Great Place to Work UK" accredited property management business, is seeking a dedicated Remote Customer Service Agent to join their fantastic team! This is your chance to be the friendly, problem-solving voice for residents and property owners, all from the comfort of your home.
What You'll Do:
- Respond to customer inquiries via phone, email, and live chat.
- Professionally handle and resolve formal complaints via email.
- Collaborate with other departments to investigate and resolve complex issues.
- Provide accurate information and solutions for property-related questions.
- Log all customer interactions accurately in the CRM.
What You'll Bring:
- Proven customer service experience, ideally in a remote setting and with complaint handling.
- A strong customer-focused mindset and a passion for enhancing the customer journey.
- Excellent written and verbal communication skills (especially for formal correspondence).
- Strong problem-solving abilities and a proactive approach.
- Proficiency with CRM software and general computer skills.
- The ability to work independently with a dedicated, quiet home work space and reliable internet.
- A positive attitude, patience, and a genuine desire to help.
Bonus Points:
- Experience in property management or real estate related sector.
- Familiarity with Dwellant property or management software.
- Experience in complaint resolution or de-escalation.
Why You'll Love Working Here:
- Fully remote position (occasional, expense-paid travel may be required).
- Full training and structured onboarding provided.
- Excellent, collaborative team environment.
- Lots of development and progression opportunities.
- Competitive salary and benefits.
- Work for a company proudly accredited as a "Great Place to Work UK." Neg salary 26k-27k with regular reviews.
If you're a self-starter with a passion for customer service and ready to make an impact, we want to hear from you! Please apply today.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Remote Customer Serve Agent employer: Randstad Delivery
Contact Detail:
Randstad Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Serve Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially in a remote setting. Understanding how to handle complaints and inquiries effectively will give you an edge during any interviews.
✨Tip Number 2
Research the property management industry and the specific company you're applying to. Knowing their values and services can help you tailor your responses and show genuine interest in the role.
✨Tip Number 3
Practice your communication skills, particularly for formal correspondence. Being articulate and professional in your verbal and written interactions is crucial for a customer service role.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your problem-solving abilities and customer-focused mindset. Real-life scenarios can showcase your skills effectively during the interview process.
We think you need these skills to ace Remote Customer Serve Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in remote settings. Emphasise any roles where you handled complaints or resolved issues, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention specific examples of how you've improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and proficiency with CRM software. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad Delivery
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved complaints or enhanced a customer's experience, as this role heavily relies on those skills.
✨Demonstrate Communication Proficiency
Since the position requires excellent written and verbal communication, practice articulating your thoughts clearly. You might be asked to respond to a mock customer inquiry during the interview, so be ready to showcase your formal correspondence skills.
✨Familiarise Yourself with CRM Software
Brush up on your knowledge of CRM systems, as you'll need to log customer interactions accurately. If you have experience with specific software, mention it, and be ready to discuss how you've used it in past roles.
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving abilities. Think of examples where you had to think on your feet to resolve an issue, and explain your thought process clearly to demonstrate your proactive approach.
