Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our lettings team to handle tenant and landlord enquiries, arrange viewings, and negotiate offers.
- Company: Contract Personnel is a leading independent estate agency in Norwich, known for exceptional service and innovation.
- Benefits: Enjoy an attractive commission structure, professional development opportunities, and a supportive work environment.
- Why this job: This role offers a chance to develop your skills in a dynamic team while making a real impact in the community.
- Qualifications: Strong communication skills, customer service mindset, and problem-solving ability are essential; driving licence preferred.
- Other info: Work Monday to Friday with occasional Saturdays; salary ranges from £25,000 to £28,000.
Contract Personnel are looking for an experienced Lettings Negotiator. Our client is a market-leading independent estate agency based in Norwich, known for their exceptional service, innovative approach, and strong presence in the local property market.
How does the day-to-day look? As part of the busy lettings team, this primarily office-based role involves handling enquiries from both tenants and landlords, arranging viewing appointments, negotiating offers and potential new tenancy terms. Responsibilities include:
- Tenancy administration such as referencing
- Arranging inventories
- Completing ID, Right To Rent, Sanctions, mandatory certification checks and ASTs before handing the tenancy over to the accounts and property management teams who look after rental payments, arrears and all property maintenance.
- Providing excellent customer service, dealing with incoming calls, responding to queries and ensuring clear communication with Landlords, Tenants and colleagues in person, via phone and email.
You will have:
- A confident, professional approach with excellent written and verbal communication skills.
- A strong customer service mindset and a confident communicator both verbally and in writing, with excellent organisational skills and a keen eye for detail.
- Good problem-solving ability and initiative, able to think outside the box when needed.
- A full UK driving licence is preferable but not essential.
Schedule: Monday to Friday 08:45am to 5:15pm, every other Saturday 08:45am to 3:00pm.
Salary: £25,000 to £28,000
What’s on offer?
- Attractive commission structure
- Supportive and collaborative working environment.
- Opportunities for professional development and career progression.
About Contract Personnel: Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
Lettings Negotiator - Norwich employer: Contract Personnel Limited
Contact Detail:
Contract Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Negotiator - Norwich
✨Tip Number 1
Familiarise yourself with the Norwich property market. Understanding local trends, popular areas, and rental prices will give you an edge in conversations with both landlords and tenants.
✨Tip Number 2
Brush up on your negotiation skills. As a Lettings Negotiator, you'll need to effectively negotiate offers and tenancy terms, so practice scenarios where you can role-play these discussions.
✨Tip Number 3
Network within the local community. Attend property-related events or join local groups to meet potential landlords and tenants, which can help you build relationships that may lead to job opportunities.
✨Tip Number 4
Demonstrate your customer service skills during any interactions. Whether it's through phone calls or face-to-face meetings, showing that you can provide excellent service will make you stand out as a candidate.
We think you need these skills to ace Lettings Negotiator - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings or customer service. Use specific examples that demonstrate your communication skills and problem-solving abilities, as these are crucial for the Lettings Negotiator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the property market and your understanding of the role. Mention why you want to work with this particular agency and how your skills align with their values and expectations.
Highlight Your Customer Service Skills: In both your CV and cover letter, emphasise your customer service mindset. Provide examples of how you've successfully handled client queries or resolved issues in previous roles, as this will resonate well with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Lettings Negotiator position.
How to prepare for a job interview at Contract Personnel Limited
✨Showcase Your Communication Skills
As a Lettings Negotiator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you handle a tenant's query or negotiate terms with a landlord.
✨Highlight Your Customer Service Experience
This role requires a strong customer service mindset. Share specific examples from your past experiences where you went above and beyond for a client. This will show your potential employer that you understand the importance of exceptional service in the lettings industry.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of situations where you had to think outside the box to resolve an issue, whether it was with a tenant or a landlord. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company and Local Market
Familiarise yourself with the company’s values and their position in the Norwich property market. Being knowledgeable about local trends and the agency's approach will impress your interviewers and show your genuine interest in the role.
