RLO

Resident Liaison Officer – Social Housing Decarbonisation Fund (SHDF)

Location: Ely & Surrounding Cambridgeshire Areas (CB7 4JL)
Salary: 30,000 + 4,000 Car Allowance
Contract: 12-Month Fixed-Term (with potential for permanent)

Are you an experienced Resident Liaison Officer (RLO) with a passion for customer service? We\’re launching a brand-new contract focused on Social Housing Decarbonisation Fund (SHDF) works in Ely and surrounding Cambridgeshire, and we need your expertise!

As our RLO, you\’ll be the primary point of contact for residents during planned energy-saving works like windows, doors, EWI, insulation, and roofing. Your vital role will be to support the Project Manager by prioritizing residents\’ needs, addressing concerns, and fostering a safe, secure, and positive living environment.

You\’ll work closely with site staff, ensuring clear, proactive communication and meticulous planning to minimize disruptions, build trust, and deliver a seamless, customer-centric experience.

Key Responsibilities:

• Attend regular meetings with client representatives and tenants to ensure top-tier customer service.
• Maintain a consistent approach to customer care across the contract.
• Manage and escalate tenant complaints effectively.
• Keep the on-site database updated with ongoing works.

What We\’re Looking For:

• Proven experience as a Resident Liaison Officer, ideally within a social housing background.
• A strong, customer-focused approach with excellent communication skills.
• Full, clean driving license and own vehicle (essential for site and office travel).
• Flexibility to work Monday to Friday, 8 am – 5:30 pm (with a 1-hour lunch break).

If you\’re ready to make a significant impact on residents\’ lives and contribute to vital energy-saving projects, we encourage you to apply!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.