Business Transformation Director

Our dentsu Business Transformation (BX) practice in the UK&I exists to propel growth for brands and businesses and sits at the intersection of consulting and creativity. BX combines dentsu's unique data and technology-driven creativity with management consulting rigour and human-centric design to drive sustainable growth and prepare organisations for the future.

Born in Japan and launched in the UK&I in Q4 2024, BX represents a significant milestone in dentsu's strategic vision to become the world's leading integrated growth partner. With a 400-strong global community of business transformation experts, BX is already delivering impactful solutions for some of the world's most iconic brands across telecommunications, financial services, FMCG, and retail.

BX supports brands in achieving transformational outcomes, including revenue diversification through new business models; product and service innovation that meets current and future customer needs; organisational redesign to ensure adaptability in today's dynamic economic environment; cultural and change management programs to drive adoption of new tools and processes.

At a time of rapid global change and increasingly urgent challenges, BX offers a fresh, future-focused approach to sustainable growth. By leveraging the Japanese philosophy of Sanpo Yoshi - success through responsibility - BX delivers actionable strategies that create long-term positive impact for business, people, and society.

BX's end-to-end expertise spans four key areas:

• Market Landscaping - Evaluating market dynamics and consumer behaviour to identify growth opportunities.
• Strategy Consulting - Defining new paths to growth, innovating business models, & driving consumer-led transformation.
• Social Good Consulting - Aligning business growth with social impact to build shared value.
• Transformation Consulting - Designing and executing future-ready operating models and change strategies.

As a Director, Business Transformation, you will be responsible for the delivery of strategy, transformation, and change projects (typically managing a team of consultants and analysts), drive a sales pipeline, and contribute to the client and people growth of the practice.

Responsibilities

• Lead on workstreams across Business Strategy, Marketing, Sales, and Service Transformation, and Change Management.
• Develop and manage key client relationships, ensuring high-quality project delivery.
• Participate in strategic new business pitches and initiatives.
• Drive innovation and contribute to developing new strategic service offerings.
• Work alongside junior team members to enhance team capabilities and performance.
• Take responsibility for the financial and budgetary aspects of your projects.
• Keep abreast of innovations in your area(s) of expertise, actively contributing to the knowledge base.
• Act as a role model; you are regularly sought out for views by peers and the wider team.
• Contribute to a positive, diverse working environment that fosters high-quality output and coaching others on the value of collaborative working.

Professional Skills

• 5-8 years of consulting experience with a strong background in Marketing, Sales, and Service transformation.
• Proven experience working across change management projects.
• Background of working at a leading Strategy House or Top Consulting firm.
• Challenging conventional views and presenting ideas persuasively to gain buy-in.
• Able to draw critical human and cultural insights from data and observation.
• Able to translate strategy and strategic thinking into executable solutions.
• Strong business acumen and critical thinking skills.
• Strong interpersonal and communication skills, both written and verbal.
• A strong collaborator who can coordinate and influence a collective team-based client relationship across complex matrix structures, both internally and externally, and manage significant stakeholders and key industry relationships.
• Confident building relationships and presenting to C-suite clients.
• Strong business and growth acumen, including a good understanding of complex business models and trends, as well as the ability to identify and seize opportunities that move the business towards strategic goals and a track record of unlocking new business growth.
• Strong international mindset with experience working across global/European brands in a matrix organisation.

What we'll give to you

• You’ll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning.
• 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days).
• We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years.
• You’ll have a hybrid working schedule.

Diversity & Inclusion

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Location: London

Brand: Merkle

Time Type: Full time

Contract Type: Permanent