Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead strategic dialer operations and workforce planning in a dynamic environment.
- Company: Join a forward-thinking company in Dubai, enhancing operational efficiency.
- Benefits: Enjoy a tax-free salary, full relocation package, and free medical insurance.
- Why this job: Experience year-round sunshine and career growth in an international city.
- Qualifications: 5+ years in Workforce Management with hands-on experience in WFM tools.
- Other info: Visa sponsorship and comprehensive support for relocation included.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real-time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax-free salary and world-class career opportunities.
You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.
- 5+ years of experience in Workforce Management in a managerial role
- Hands-on experience with WFM tools such as Genesys, Nice, or Verint
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Extensive experience managing dialer operations and workforce analytics
- Exceptional analytical, problem-solving, and time management abilities
- Certifications in Lean, Business Analytics, COPC, or SWPP
- Experience with AI-driven real-time analytics and automation
- Background in high volume outbound environments
Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.
Workforce Management Manager employer: JobFlurry
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Manager
✨Tip Number 1
Research the company and its culture thoroughly. Understanding their values and mission will help you tailor your approach during any discussions or interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the role and the company, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with specific WFM tools like Genesys or Nice. Be ready to share examples of how you've successfully implemented strategies using these tools in previous roles, as this will demonstrate your hands-on expertise.
✨Tip Number 4
Familiarise yourself with the latest trends in workforce management, especially around AI-driven analytics. Being able to discuss these topics intelligently will show that you're not only experienced but also forward-thinking and adaptable.
We think you need these skills to ace Workforce Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Workforce Management, particularly any managerial roles. Emphasise your hands-on experience with WFM tools like Genesys, Nice, or Verint, and showcase your proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for relocating to Dubai. Mention how your skills can contribute to the company's goals and your excitement about the tax-free income and relocation package.
Highlight Relevant Certifications: If you have certifications in Lean, Business Analytics, COPC, or SWPP, make sure to include these prominently in your application. They can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Analytical Skills: Given the role's focus on analytics and performance management, provide specific examples of how you've used analytical skills to improve operations in previous positions. This could include metrics or outcomes that illustrate your impact.
How to prepare for a job interview at JobFlurry
✨Research the Company and Role
Before your interview, make sure to thoroughly research the company and the specific role of Workforce Management Manager. Understand their operations, culture, and recent developments, especially in relation to their work in Dubai.
✨Showcase Your Experience with WFM Tools
Be prepared to discuss your hands-on experience with WFM tools like Genesys, Nice, or Verint. Highlight specific examples of how you've used these tools to improve operational efficiency in previous roles.
✨Demonstrate Analytical Skills
Since the role requires exceptional analytical abilities, come ready to discuss how you've tackled complex problems in workforce management. Use real-life scenarios to illustrate your problem-solving process and outcomes.
✨Prepare Questions About Relocation
As this position involves relocating to Dubai, prepare thoughtful questions about the relocation package, lifestyle in Dubai, and support provided by the company. This shows your genuine interest in the opportunity and helps you assess if it's the right fit for you.
