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- Tasks: Be the go-to person for hospitality enquiries and client bookings.
- Company: Join Chartwells, a leader in catering for education, serving millions weekly.
- Benefits: Enjoy discounts on travel, groceries, cinema tickets, and wellness classes.
- Why this job: Gain valuable experience in a supportive environment while making a difference in education.
- Qualifications: No specific qualifications required; just bring your enthusiasm and great communication skills.
- Other info: Work with a diverse team that values your unique talents and perspectives.
The predicted salary is between 28800 - 43200 £ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
What you'll be doing:
- First point of contact for hospitality enquiries
- Fulfilment of all incoming sales and hospitality enquiry calls
- Supporting the Hospitality Team
- Client liaison and account management
- Processing of all hospitality client bookings including the processing of finances
- Departmental administration and filing
More about the role:
- Preparing all function sheets for the week ahead and updating the CPU clipboards daily
- Updating event consumptions within 24hrs
- Update daily event calendar with enquiries as they come in. Updating the events in the calendar as required.
- Add new enquiries to the hospitality pipeline tracker and updating as required
- Adding confirmed events to planon
- Ownership of hospitality emails and ensuring responses within 24hrs
- Ownership of hospitality phone
- Working with the Dispatch Supervisor and Hospitality Supervisors to ensure we meet all deliveries and customer requirements
Sales and Marketing:
- A focus on excellent customer service and communications
- Prepare quotations for the Occasions and Only at Oxford brands
- Assist in preparing creative pitches and designs
- Ownership of the Only at Oxford Instagram and Twitter accounts
Finance:
- Ensure all events are captured on planon
- Monitor and update all consumption
- Complete all Nexus labour and hospitality stock bookwork
- Uniform tracking, stock take and purchasing
About Us: Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Co-Ordinator - University of Oxford employer: Chartwells
Contact Detail:
Chartwells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Co-Ordinator - University of Oxford
✨Tip Number 1
Familiarise yourself with the University of Oxford's hospitality services and their unique offerings. Understanding their brands, such as 'Only at Oxford', will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting your ability to handle enquiries and bookings efficiently will set you apart from other candidates.
✨Tip Number 3
Engage with the hospitality community on social media, particularly on platforms like Instagram and Twitter. By following and interacting with the 'Only at Oxford' accounts, you can gain insights into their marketing strategies and current trends.
✨Tip Number 4
Prepare to discuss your organisational skills and experience with administrative tasks. Being able to demonstrate your proficiency in managing schedules, updating calendars, and handling multiple enquiries will be crucial for this role.
We think you need these skills to ace Hospitality Co-Ordinator - University of Oxford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and daily tasks. Tailor your application to highlight relevant experience in hospitality coordination and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Focus on roles that demonstrate your ability to manage client relationships, handle enquiries, and coordinate events.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experiences align with the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chartwells
✨Research the Company
Before your interview, take some time to learn about Chartwells and its role within the education sector. Understanding their values and mission will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Hospitality Co-Ordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues to demonstrate your skills.
✨Be Organised and Detail-Oriented
This role involves a lot of administration and attention to detail. Highlight your organisational skills by discussing how you manage multiple tasks and ensure accuracy in your work.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities to show your genuine interest in the role.
