Head of Operations – DTC Startup | Supply Chain, CX, Growth Strategy

Head of Operations – DTC Startup | Supply Chain, CX, Growth StrategyHead of Operations – DTC Startup | Supply Chain, CX, Growth StrategyGet AI-powered advice on this job and more exclusive features.We’re a fast-scaling direct-to-consumer (DTC) brand redefining travel innovation in the UK and Ireland—and we’re looking for a results-driven Head of Operations to lead the systems that power our customer experience, logistics, and business growth.This is a high-impact leadership role where you’ll own our operational engine: from supply chain and fulfilment to customer service and business development. If you thrive in an agile environment and want to help shape the future of a brand from the inside out, this is your moment.Location:Remote (UK/Ireland-based)Type: Contractor – Full-time What You’ll DoManage the order book and on time demand planning.Oversee logistics from production in Asia to final-mile delivery in the UK/Northern Ireland.Manage relationships with warehouse and fulfilment partners (3PL).Lead the customer service experience—automated, scalable, and on-brand.Integrate and optimize systems like Shopify for inventory, order flow, and reporting.Collaborate with finance and marketing on cost control, demand planning, and growth strategy.Partner with directors and supplier on New Product Development (NPD), ensuring seamless operational readiness from concept to launch.Coordinate with the marketing team to support and manage social media activity—ensuring operations and content align with promotional campaigns and product availability.Help build the team and implement processes as we scale. Who You Are5+ years in operations, logistics, supply chain, or e-commerce.Strong systems thinking—you\’re proactive about improving tools and workflows.Experienced with Shopify, 3PL coordination, and DTC / B2B logistics.A team player who can work across marketing, finance, and customer service.Analytical, hands-on, and excited to work in a growing startup.Autonomy and ownership from Day 1.Direct impact on scaling a purpose-led consumer brand.Work closely with a passionate team.Flexible, supportive and diverse working environment. How to ApplySend your CV and a brief note on why this role excites you to info@rollaer.comSeniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesManufacturingReferrals increase your chances of interviewing at ROLLAER by 2xGet notified about new Head of Operations jobs in London Area, United Kingdom.London, England, United Kingdom 2 weeks agoEaling, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 weeks agoHead of Logistics and Distribution (Europe)Purfleet, England, United Kingdom 1 month agoHead of Operations : Kent and East Sussex : A GBP 95,000Royal Tunbridge Wells, England, United Kingdom 6 days agoHead of Operations – AI Directorate (Ref:6850)London, England, United Kingdom 1 week agoLondon, England, United Kingdom 15 hours agoDirector/ Head of Operations – FMCG Start UpHackney, England, United Kingdom 1 week agoHead of Business Operations / Deputy COOLondon, England, United Kingdom 2 weeks agoHead of Platform Operations and PerformanceHounslow, England, United Kingdom 1 week agoGreater London, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 14 hours agoLondon, England, United Kingdom 2 weeks agoHead of Supply Chain/Operations (medical device)Wickford, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr