Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, providing exceptional service and support while learning on the job.
- Company: Join EE, a leading mobile network known for its innovative approach and supportive culture.
- Benefits: Enjoy a competitive salary, discounts on products, travel loans, and healthcare options.
- Why this job: Kickstart your career in a vibrant environment that values diversity and personal growth.
- Qualifications: No specific experience needed, just bring your energy, talent, and ambition.
- Other info: Start date is 8th September 2025; this is a permanent full-time role.
Where: EE Warrington
Full time: Permanent
Salary: £21,620 per year
Hourly rate: £11.08
Start Date: 8th Sept 2025
The Role
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
- A great starting salary of £21,620 plus incentives throughout the year
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- The smaller bits like; free tea and coffee, and even a concierge.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Apprentice Customer Service Advisor (Warrington Contact Centre, Warrington, United Kingdom) employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor (Warrington Contact Centre, Warrington, United Kingdom)
✨Tip Number 1
Show your enthusiasm! When you get the chance to speak with someone from EE, whether it's during a phone call or in person, let your passion for customer service shine through. Share why you're excited about the role and how you can contribute to the team.
✨Tip Number 2
Research EE's values and culture. Understanding what makes EE unique will help you align your answers during any interviews or conversations. Be ready to discuss how your personal values match with theirs, especially around community and diversity.
✨Tip Number 3
Prepare questions to ask during your interactions. This shows that you're genuinely interested in the role and the company. Ask about the training opportunities, career progression, or what a typical day looks like for an Apprentice Customer Service Advisor.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the application process and what it’s like to work at EE. This insider knowledge can give you an edge and help you tailor your approach.
We think you need these skills to ace Apprentice Customer Service Advisor (Warrington Contact Centre, Warrington, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in an Apprentice Customer Service Advisor. Highlight key skills and attributes they value, such as charm, enthusiasm, and a desire to learn.
Tailor Your CV: Make sure your CV reflects your personality and showcases relevant experiences. Emphasise any customer service experience or skills that demonstrate your ability to connect with people and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for the role and the company. Use specific examples to illustrate your enthusiasm and how you align with EE's values of diversity and community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at BT Group
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your personality shine through during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your ability to connect with people and solve their problems.
✨Ask Thoughtful Questions
Come prepared with questions that show your interest in the company culture and growth opportunities. This demonstrates that you’re serious about your career and want to be part of the EE family.
✨Embrace Diversity
EE celebrates diversity, so be open about your unique background and experiences. Share how your perspective can contribute to a more inclusive environment within the team.
