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- Tasks: Be the go-to technical advisor for AWS customers, helping them maximize their cloud experience.
- Company: Join Amazon Web Services, a leader in cloud computing and innovation.
- Benefits: Enjoy a diverse workplace with opportunities for growth and travel perks.
- Why this job: Make an impact by guiding organizations in their tech journey while building strong relationships.
- Qualifications: 3+ years in IT operations; fluent in English & Dutch/Flemish; experience with cloud services is a plus.
- Other info: This role requires some travel (10% or more) to meet customer needs.
The predicted salary is between 36000 - 60000 £ per year.
Job ID: 2866414 | Amazon Web Services Hong Kong Limited
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer’s architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g., feature requests)
- Participate in customer-requested meetings (onsite or via phone)
- Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Be available in non-business hours to handle urgent issues
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- 5+ years of experience in design/implementation/operations/consulting with distributed applications
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
PREFERRED QUALIFICATIONS
- Experience as a technical lead, internally or externally in a customer-facing role
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Master’s Degree or PhD in Engineering or a related STEM field
- Proven experience working with large enterprise customers
- Background in a 24×7 operational services or support environment
- Track record in influencing management in technical, operational, and strategic decisions
- Hands-on experience with AWS services and/or other cloud offerings
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Technical Account Manager employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with AWS services, especially EC2, S3, and DynamoDB. Understanding these services will help you engage in meaningful conversations with potential customers and demonstrate your technical expertise.
✨Tip Number 2
Leverage your customer-facing experience by preparing examples of how you've successfully resolved technical challenges in previous roles. This will showcase your ability to advocate for customers and provide strategic guidance.
✨Tip Number 3
Network with professionals in the cloud computing space, particularly those who work with AWS. Attend industry events or join online forums to build connections that could lead to valuable insights and opportunities.
✨Tip Number 4
Highlight your fluency in Dutch/Flemish during discussions or interviews. Being able to communicate effectively with local clients can set you apart from other candidates and demonstrate your commitment to serving diverse customer needs.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and required qualifications, especially the technical skills and customer-facing experience needed.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with operational parameters and troubleshooting in areas like compute, storage, networking, and databases. Be specific about your past roles and how they relate to the responsibilities of a TAM.
Showcase Technical Acumen: Demonstrate your knowledge of AWS services or other cloud offerings in your application. Mention any relevant certifications or projects that showcase your technical expertise and ability to support customers effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords from the posting to ensure your application resonates with the hiring team at Amazon.
How to prepare for a job interview at Amazon
✨Show Your Technical Expertise
Be prepared to discuss your experience with AWS services and other cloud offerings. Highlight specific projects where you utilized compute, storage, or networking solutions, and be ready to explain the challenges you faced and how you overcame them.
✨Demonstrate Customer-Facing Skills
Since this role involves being the 'voice of the customer', share examples of how you've successfully interacted with clients in the past. Focus on your ability to understand their needs and provide strategic guidance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about situations where you had to troubleshoot issues or manage risks, and be ready to walk the interviewer through your thought process.
✨Emphasize Communication Skills
Fluency in English and Dutch/Flemish is crucial. Practice articulating complex technical concepts in a clear and concise manner, as you'll need to communicate effectively with both technical teams and senior leadership.
