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- Tasks: Lead the Workplace Operations Team to enhance customer experience in government buildings.
- Company: Join HMRC, a key player in delivering public services in the UK.
- Benefits: Enjoy potential flexible work arrangements and a supportive team environment.
- Why this job: Make a real impact on customer service while collaborating with senior stakeholders.
- Qualifications: Strategic leadership experience in Estates Services and strong customer relationship skills required.
- Other info: Full-time position with opportunities for professional development and certifications.
The predicted salary is between 48000 - 72000 £ per year.
HMRC are currently recruiting for a Head of Estates in Liverpool. In this role you will lead the Workplace Operations Regional Team to deliver successful operations within the high profile Government Hub (India Buildings) and the Regions Specialist Sites.
You will lead on engagement with senior stakeholders and building users across HMRC and other Government Departments. You’ll be responsible for making, supporting and implementing a wide range of decisions impacting the customer experience, providing a first class building and excellent services for our customers.
Key Responsibilities:
- Developing and maintaining positive stakeholder relationships and delivering highly customer-focussed accommodation and related services.
- The role represents the senior Estates presence within the Region and the post holder will need to deliver in all aspects of that leadership role.
- Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments.
- Lead the Regional Centre Estates team under the direction of the Head of Workplace Central.
- Delivering best in class customer-focussed services across all of the HMRC estate, leading on the regular stakeholder and customer relationships and communications.
- Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.
- Provide operational FM capability to ensure that HMRC buildings remain fully operational and fit for use 24/7.
- Give assurance to the Estates Senior Leadership Team on a safe estate including safe systems of work and compliance with all statutory obligations across all HMRC managed buildings.
Person specification
This role will have overall management responsibility for the Liverpool Estates Team and the leadership and customer focus credentials of the post holder are equally important to a broad range of Estates and building-related experience.
Essential Criteria:
- A proven track record of operating at a strategic level delivering Estates Services across complex sites.
- Demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level.
- Conversant with operating Building Management and Environmental Management Systems.
- Experience of managing and developing a multi-disciplinary team.
- Proven track record of analysing and resolving problems, developing opportunities and implementing innovative solutions/approaches.
- Demonstration of high performing teamwork, implementing initiatives and working on own judgement and decisions.
Essential to develop towards:
- If not already held, you must be willing to obtain Certificate of the Institute of Workplace and Facilities Management (IWIFM) at Level 6 or equivalent within 24 months of take up duty.
Desirable Qualifications:
- CMI Level 5
- NEBOSH
Due to operational needs, this post is full-time only ; however, applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
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Head of Estates employer: HMRC
Contact Detail:
HMRC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Estates
✨Tip Number 1
Make sure to familiarize yourself with the specific needs and challenges of HMRC's Estates Services. Understanding the unique environment of government buildings and the expectations of various stakeholders will give you an edge in discussions.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience working with government departments. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage multi-disciplinary teams. Be ready to share examples of how you've successfully navigated complex stakeholder relationships in previous roles.
✨Tip Number 4
Stay updated on the latest trends in building management and environmental systems. Demonstrating your knowledge of innovative solutions and best practices will show that you're proactive and forward-thinking.
We think you need these skills to ace Head of Estates
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Estates position. Understand the key responsibilities and essential criteria, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven track record in delivering Estates Services at a strategic level. Provide specific examples of how you've managed complex sites and built strong customer relationships with senior stakeholders.
Showcase Leadership Skills: Demonstrate your leadership capabilities by discussing your experience in managing and developing multi-disciplinary teams. Highlight any initiatives you've implemented that showcase high-performing teamwork and innovative solutions.
Tailor Your Application: Customize your cover letter to reflect your understanding of HMRC's values and the importance of customer-focused services. Mention your willingness to obtain the necessary qualifications, such as the Certificate of the Institute of Workplace and Facilities Management (IWIFM), if not already held.
How to prepare for a job interview at HMRC
✨Showcase Your Leadership Skills
As a Head of Estates, you'll be leading a team and engaging with senior stakeholders. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams and projects in complex environments.
✨Demonstrate Customer Focus
This role emphasizes delivering customer-focussed services. Share specific examples of how you've built and maintained positive relationships with stakeholders and resolved challenging issues to enhance customer satisfaction.
✨Highlight Your Strategic Thinking
The position requires operating at a strategic level. Be ready to discuss your approach to developing and implementing innovative solutions, as well as how you've benchmarked performance against other departments or organizations.
✨Prepare for Technical Questions
Familiarize yourself with Building Management and Environmental Management Systems, as these are crucial for the role. Expect questions that assess your knowledge and experience in these areas, and be ready to explain how you've applied them in past roles.
