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- Tasks: Lead a dynamic spa team, drive sales, and ensure an exceptional customer experience.
- Company: Join FGG Spa, a family-owned franchise with over 60 locations focused on growth and community.
- Benefits: Enjoy competitive salary, bonuses, health insurance, 401(k) matching, and paid time off.
- Why this job: This role offers professional growth, a positive culture, and the chance to make a real impact.
- Qualifications: 3-5 years of leadership experience, strong communication skills, and a passion for customer service.
- Other info: Flexible hours required; prior spa or membership-driven sales experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Hand & Stone Massage and Facial Spa is looking for a strong, results-focused leader. Our ideal candidate has 3 – 5 years of leadership experience, proven success driving performance and sales results, exceptional communication skills, and a passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients’ experience in our spa is nothing short of exceptional! Our GMs set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
As a General Manager, you will:
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management.
- Oversee and manage daily operations of the Spa.
- Manage and drive spa sales performance.
- Recruit, hire, and develop talented spa professionals.
- Train, monitor, and coach performance.
- Membership education and sales – including sales goals and incentives.
- Passionately promote products and services.
- Communicate with Service Provider team and maximize appointment book.
- Find opportunities for grassroots marketing and local community connections.
- Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
Role Requirements:
- Proven passion for communicating with people.
- Capability to work flexible hours including nights, weekends, and holidays.
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities.
- Excellent verbal and written communication skills.
- A fast learner, with a positive attitude.
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus.
- A strong team player with the ability to work independently under minimal supervision.
- Exceptional organizational skills, including attention to detail and multitasking.
- Critical thinking skills, including customer conflict resolution.
About FGG Spa, LLC: FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
We can’t wait to meet you!
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General Manager employer: Hand & Stone Franchise Corp
Contact Detail:
Hand & Stone Franchise Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the spa industry and its trends. Understanding the latest in wellness and beauty can give you an edge during interviews, showing your passion and commitment to the field.
✨Tip Number 2
Network with professionals in the spa and wellness industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully driven sales performance in previous roles. Be ready to share specific examples that highlight your ability to coach and develop a team.
✨Tip Number 4
Research FGG Spa, LLC and their locations. Understanding their company culture and values will help you align your responses during the interview, demonstrating that you're a great fit for their team.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights your leadership experience and any relevant achievements in sales performance. Use specific metrics to demonstrate your success, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the spa industry and your commitment to providing exceptional customer experiences. Mention how your skills align with the role's requirements and your interest in long-term growth within the company.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application materials are well-written and free of errors. Consider including examples of how you've effectively communicated with teams or clients in past roles.
Highlight Team Leadership: Discuss your experience in recruiting, training, and developing team members. Provide examples of how you have successfully coached others to achieve their goals, as this is a key responsibility of the General Manager position.
How to prepare for a job interview at Hand & Stone Franchise Corp
✨Show Your Leadership Experience
Be prepared to discuss your previous leadership roles and how you successfully drove performance and sales results. Highlight specific examples that demonstrate your ability to lead a team and create a positive culture.
✨Communicate Passionately
Since the role requires exceptional communication skills, practice articulating your thoughts clearly and confidently. Show your enthusiasm for the spa industry and your commitment to providing an excellent customer experience.
✨Demonstrate Organizational Skills
Prepare to discuss how you manage daily operations and handle administrative duties. Share examples of how you prioritize tasks, manage time effectively, and ensure attention to detail in a fast-paced environment.
✨Emphasize Team Development
Talk about your experience in recruiting, hiring, and training staff. Be ready to explain your coaching methods and how you have helped team members achieve their goals, as this is crucial for the General Manager role.
