First Line Support

1st Line IT Support TechnicianIdeal opportunity for someone with 1+ years’ experience in IT support or helpdesk, eager to grow their skills in a dynamic MSP environment.Full-time, permanent role based in the South West of England with occasional on-site visits.Immediate start preferred – we welcome applicants who are available immediately or on short notice.To apply, please email oliver.light@searchability.comWho are the client? Our client is a well-established managed service provider (MSP) supporting a diverse client base across the South West. Known for their collaborative team culture and strong client focus, they offer a supportive environment for technicians to gain hands-on experience across a range of IT systems and services.What will you be doing? As a 1st Line Support Technician, you’ll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You\’ll diagnose and resolve common IT problems, manage service tickets, maintain system documentation, and escalate more complex issues when needed.What will you need?At least 1 year’s experience in a helpdesk or IT support roleGood working knowledge of Windows 10/11 and basic Windows Server environmentsExperience supporting Microsoft 365 (e.g. Exchange Online, Teams, SharePoint)Basic networking knowledge (TCP/IP, DNS, DHCP)Excellent communication and customer service skillsA proactive and organised approach to problem solvingFull UK driving license and access to a vehicleConfidence to work independently and travel to client sites when requiredWhat would be desirable?Previous experience in an MSP or multi-client settingFamiliarity with IT ticketing and RMM toolsExposure to Entra ID, Active Directory, and Group PolicyCertifications such as CompTIA A+, Microsoft Fundamentals, or equivalentExperience with VOIP platforms such as 3CXTo Apply… Please apply through this advert or email your CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only.KEY SKILLS – 1st Line Support, Helpdesk, IT Support, Windows, Microsoft 365, DNS, DHCP, TCP/IP, Ticketing Systems, RMM, MSP, Active Directory, VOIP, 3CX, CompTIA, Microsoft Fundamentals