Credit Hire Recoveries Manager in Norwich

This Market Leading Insurance organisation is recruiting a Credit Hire Recoveries Manager to be responsible for the day-to-day running of their Recoveries function. You\’ll be the first point of contact for Insurers, Stakeholders and staff, and will oversee the smooth running of the Recoveries function and its strategy.

This is your chance to make an impact by helping to continuously improve and shape their Recoveries strategy and where your contributions will be valued and recognised.

What\’s in it for you?

• Competitive salary of up to £45,000
• While you\’ll want to spend time in the office with your team, this is a role that can also be performed on a hybrid basis
• Training Programs including CII
• Free on-site parking
• Perk Box
• Weekly treats
• Annual events
• 31 days holiday including bank holidays
• Company Pension

Main responsibilities of the Credit Hire Recoveries Manager role include:

• Full overall responsibility for the Recoveries team including all people management related activities; the financial performance of the team; cash recovery, service standards and processes across the team.
• Clearly communicate with stakeholders to engage, influence and drive results.
• Attend Management meetings to report on operational performance and status across the business.
• Ensure all monthly reports are completed accurately and within agreed timescales.
• Ensuring that all invoices move through the process in a timely manner and accurately worked.
• Communicate with Third Party Insurers, Clients, Third Parties and colleagues in the business to maximise opportunities whilst ensuring client relationships are maintained.
• Design and implementation of training and adoption programs to improve the overall effectiveness of the Claims function and embedding of change initiatives
• Delivering excellence against the key measures for the cash recovery, claims handling time, cost control.
• Plan and develop effective strategies to improve conversions and service standards across the business.

To be a successful Credit Hire Recoveries Manager you will demonstrate:

• Successfully managing Claims teams
• Good track record of recovering credit hire invoices
• Strong analytical skills and excellent interpersonal skills
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.