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- Tasks: Lead a new team to resolve resident complaints and improve services.
- Company: CKH is dedicated to enhancing resident satisfaction through effective complaint management.
- Benefits: Enjoy a competitive salary, remote work flexibility, and a car allowance.
- Why this job: Join a passionate team focused on making a real difference in residents' lives.
- Qualifications: Experience in housing and a clean driving licence are essential.
- Other info: Positions are remote but require commuting within an hour of Peterborough.
The predicted salary is between 38000 - 42000 £ per year.
This is a remote working role with the requirement to visit tenants and head office as necessary. You must be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle.
CKH are really pleased and excited to announce the formulation of a brand new team to investigate and improve our services when residents tell us they are unhappy. As we continue to listen and respond to the needs of our residents, we strive to resolve problems quickly and fairly so we are dedicating a team to this important part of our operational service to ensure parity and consistency.
We are seeking 3 x experienced housing professionals to deliver this service, with the overall purpose of:
- Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact.
- Delivering a customer centred approach to the handling of feedback and complaint resolution.
- Having individual autonomy and freedom to solve resident problems or concerns.
- Providing responsive, supportive and thorough investigations to all feedback and complaints.
- Ensuring all investigations are in line with the appropriate policy and procedures that are in place.
- Developing performance information, insights and understanding into the causes for resident feedback and identifying areas for improvement based on learning.
If you think you have what we are looking for and want to be a part of this new team then apply today. You should know that if we find a great candidate before the closing date we reserve the right to close the campaign so don't leave it until the last minute to apply!
DBS Checks will be undertaken for successful applicants.
Complaints Manager (3 x positions) in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager (3 x positions) in Peterborough
✨Tip Number 1
Familiarise yourself with the specific complaints handling procedures and policies relevant to the housing sector. Understanding these will not only help you in interviews but also demonstrate your commitment to delivering a professional service.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare examples of how you've successfully resolved complaints in the past. Be ready to discuss specific situations where your empathetic approach made a difference, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Show your understanding of the importance of feedback in improving services. Be prepared to discuss how you would gather insights from complaints to drive improvements, as this is a key aspect of the role.
We think you need these skills to ace Complaints Manager (3 x positions) in Peterborough
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Complaints Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housing or complaint resolution. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle complaints effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed complaints in the past and how you can contribute to their new team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Complaints Manager.
How to prepare for a job interview at Cross Keys Homes
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Complaints Manager. Be prepared to discuss how your previous experience aligns with their needs, especially in handling complaints and providing customer service.
✨Show Empathy
Since the role requires an empathetic approach, think of examples from your past where you've successfully resolved complaints or issues. Highlight your ability to listen and respond to residents' concerns effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've autonomously solved problems. The interviewers will be looking for your ability to think critically and act decisively in challenging situations.
✨Familiarise Yourself with Policies
Research common policies and procedures related to complaint resolution in housing services. Being knowledgeable about these can help you answer questions more confidently and show that you're serious about the role.
