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- Tasks: Lead a team to create memorable customer experiences in a busy coffee shop.
- Company: Join Costa Coffee, the nation's favourite coffee shop, transforming rest stop experiences.
- Benefits: Enjoy an annual bonus, discounts, and enhanced benefits like pension and life assurance.
- Why this job: Shape a winning culture while developing your career with fabulous growth opportunities.
- Qualifications: Experience in managing teams in retail or catering; strong relationship-building skills required.
- Other info: This role is called Department Manager internally; apply today to start your journey!
The predicted salary is between 30000 - 42000 £ per year.
As a Store Manager, you will understand that it is all about people; it's where we look to create a memorable customer experience. We will empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve.
As a Store Manager, you'll lead your team to work within the nation's favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK's rest stop experience.
What you will get in return as a Store Manager:
- Annual bonus up to £7,800pa
- Up to £400 reward for every successful refer a friend recruited
- Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
- Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
- Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What you will be doing as a Store Manager:
- Ensure that the Costa unit achieves, as a minimum, the financial targets agreed budget and P&L
- Support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personally and professionally
- Adhere to and ensure delivery of brand standards
- Overall responsibility for driving consistent high quality customer service and sales
- Lead shifts including opening and closing the unit
What Skills & Knowledge you'll need:
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- Previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!
Ready to start your journey with us? Apply today!
Store Manager - Costa Costa Reading employer: Moto
Contact Detail:
Moto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Costa Costa Reading
✨Tip Number 1
Familiarise yourself with Costa Coffee's brand values and customer service standards. Understanding their ethos will help you demonstrate how your management style aligns with their expectations during any discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlighting your ability to motivate and develop staff will show that you're ready for the responsibilities of a Store Manager.
✨Tip Number 3
Network with current or former employees of Costa Coffee, if possible. They can provide insights into the company culture and expectations, which can be invaluable when you’re preparing for interviews.
✨Tip Number 4
Research the local market and competitors in Reading. Being knowledgeable about the area and its customer base will allow you to discuss strategies for driving sales and enhancing customer experience effectively.
We think you need these skills to ace Store Manager - Costa Costa Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, especially in high-volume retail or catering environments. Use specific examples that demonstrate your ability to meet financial targets and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating memorable customer experiences. Mention how your leadership style aligns with the company's values and how you can contribute to their winning culture.
Highlight Relevant Skills: Emphasise skills such as team motivation, budget management, and relationship building in your application. Provide concrete examples of how you've successfully developed your team and improved performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Store Manager role.
How to prepare for a job interview at Moto
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed your team in previous roles, highlighting any successful outcomes.
✨Understand Financial Targets
Familiarise yourself with key financial metrics such as P&L, budgets, and labour costs. Be prepared to discuss how you've successfully managed these aspects in the past and how you plan to achieve financial targets in this role.
✨Emphasise Customer Experience
Since creating a memorable customer experience is a priority, think of examples where you've enhanced customer satisfaction. Discuss how you would maintain high service standards and handle any challenges that arise during busy periods.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responses to potential situations you might face as a Store Manager, such as managing a difficult team member or handling a sudden rush of customers.
