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- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Boots Opticians is dedicated to inclusivity and personal growth in a supportive environment.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a diverse team and develop your skills while making a positive impact.
- Qualifications: Experience in customer service and a desire to learn; leadership experience preferred.
- Other info: Flexible working options available, including job share and reduced hours.
The predicted salary is between 30000 - 42000 £ per year.
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better.
Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include: patient pre-screening, dispensing, accuracy checks and much more.
You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management.
We will support you in completing our industry leading 'Step into Optics' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
What you’ll need to have:
- Experience working in a customer facing role
- Desire to learn
- Led or coached a team
It would be great if you also have:
- Experience working in a clinical environment
Our benefits:
- Discretionary Quarterly bonus
- Generous employee discounts for you and a second person (terms and conditions apply)
- Clinical and Non-Clinical Career development opportunities
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Assistant Store Manager (Retail) employer: The Boots Company PLC
Contact Detail:
The Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Retail)
✨Tip Number 1
Familiarise yourself with Boots Opticians' values and mission. Understanding their commitment to customer service and inclusivity will help you align your responses during the interview, showcasing how you can contribute to their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlighting these instances will demonstrate your leadership skills and ability to inspire others, which is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research the clinical aspects of the role, especially if you have experience in a clinical environment. Being knowledgeable about patient pre-screening and dispensing will show your readiness to take on the responsibilities of the position.
✨Tip Number 4
Network with current or former employees of Boots Opticians on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview and help you stand out as a candidate.
We think you need these skills to ace Assistant Store Manager (Retail)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Store Manager position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Leadership Experience: Emphasise any previous experience you have in leading or coaching a team. Provide specific examples of how you've inspired your team and contributed to their development, as this is crucial for the role.
Showcase Customer Service Skills: Since the role involves delivering an exemplary customer journey, make sure to include examples of your customer-facing experience. Discuss how you've handled customer interactions and resolved issues effectively.
Express Willingness to Learn: Convey your desire to learn and grow within the company. Mention any relevant training or development programmes you are interested in, such as the 'Step into Optics' training, to show your commitment to professional growth.
How to prepare for a job interview at The Boots Company PLC
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate your experience in customer-facing roles. Be ready to share specific examples of how you've handled customer interactions and resolved issues effectively.
✨Highlight Leadership Experience
Discuss any previous experience you have in leading or coaching a team. Prepare to talk about how you've motivated team members and contributed to their development, as this is crucial for the role.
✨Familiarise Yourself with Clinical Operations
Since the role involves clinical activities, it would be beneficial to brush up on relevant clinical knowledge. If you have experience in a clinical environment, be sure to mention it and discuss how it can benefit the store.
✨Emphasise Your Willingness to Learn
Boots Opticians values a desire to learn and grow. Be prepared to express your enthusiasm for the 'Step into Optics' training programme and any other professional development opportunities that interest you.
